Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash App is seeking a Head of First Line Risk and Monitoring to build and scale a world class first line risk management program.
This individual - reporting directly to Cash App's Chief Operating Officer -is tasked with overseeing the first line of defense against potential risks across Cash App's ecosystem. The successful candidate will play a crucial role in building and leading this team, implementing robust testing and monitoring processes, and collaborating across Cash Business, Product, Machine Learning, Compliance, and Counsel teams to enhance Cash App's risk management capabilities.
This is a critical role that will have outsized impact as Cash App seeks to build two-sided trust with customers and develop the next generation social bank in the United States.
- Build and lead a team responsible for identification, assessment, and mitigation of risks across the first line of defense
- Define, measure, and monitor first line activities across Product and Business
- Drive investigations and evaluations of risk and dashboards with dedicated analytics resources
- Influence & partner with Cash Product, Business, Compliance, and Counsel teams to implement potential enhancements
- Work closely with senior leadership across second line of defense functions
- Manage global strategic partner and regulator relationships from the first line perspective, supporting ongoing management, audits, and inquiries
- Regularly engage with and present to the Block Board of Directors and Cash App's executive leadership team
- Cultivate and embed a strong enterprise risk management culture across the business
- Constantly stay informed about all business risks and customer behavior - both current and emerging
Qualifications
- 12-15+ years of experience as a risk professional at a payment/e-money institution, FinTech, financial services firm and/or professional service firm serving financial institution clients
- Creative problem-solving skills and a metrics-driven approach to create substantiated solutions
- World-class communication skills and the ability to present complex information in a simple and clear manner
- Experience managing projects and scaling processes with company growth
- A strong track-record of growing and leading teams at scale
- Ability to reason about against competing priorities and structure roadmaps to have outsized impact on a business
Qualifications
- 12-15+ years of experience as a risk professional at a payment/e-money institution, FinTech, financial services firm and/or professional service firm serving financial institution clients
- Creative problem-solving skills and a metrics-driven approach to create substantiated solutions
- World-class communication skills and the ability to present complex information in a simple and clear manner
- Experience managing projects and scaling processes with company growth
- A strong track-record of growing and leading teams at scale
- Ability to reason about against competing priorities and structure roadmaps to have outsized impact on a business
What We Do
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, TIDAL, and TBD, we build tools to help more people access the economy.
Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
Why Work With Us
Across our ecosystem, we’re working to help our diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.
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Block Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most employees can join Block in an office location, from home, or with a mix of both. We create work spaces and experiences that help individuals and teams to be their most creative and collaborative.