Head of Customer Marketing

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Our global marketing organization is looking for an exceptional leader to help shape the future of customer marketing at Atlassian.
From NASA to Rivian, Reddit to Mercedes-Benz, Atlassian's 300,000 customers rely on our portfolio of products to unleash the potential of teams across their business. In the role of Head of Customer Marketing, you'll lead a team that works to turn these customers into advocates, delivering both exceptional customer storytelling to support our business, and a sales reference program that delivers results to go-to-market teams.
You will work cross-functionally with stakeholders including product marketing, sales, communications and analyst relations to define strategy and build and oversee a pipeline of customers to carry it out. You'll be an exceptional storyteller, coming up with creative campaigns to highlight the impact of Atlassian's products on our customers. You will measure and report the effectiveness of customer marketing programs, constantly making improvements as you go.
Oh, and we have a company value of "Don't F**k the customer" - that you will live and breathe.
This is a leadership role with a great team, so a proven track record as a wonderful manager that delivers results is essential. Reporting to the Head of Communications, this role can be done remotely from anywhere in the US.
Responsibilities

• Lead and set strategy for a dedicated team of customer marketing and sales enablement professionals
• Work across sales and marketing teams to understand priorities and build programs to support objectives and key results
• Develop programs and processes for turning customers into advocates
• Initiate and execute creative campaigns featuring customers to support communications and product marketing initiatives
• Measure, measure, measure impact, pivoting as you go
• Build relationships across the company to source ideas and strengthen results
• Act as a key thought partner for cross-functional teams as they set go to market strategy
• Be an inspiring leader for a growing team, focused on building rapport and career development

Qualifications

• 12+ years of experience in marketing/customer marketing, including 2+ years leading a customer marketing program in a tech company
• Experience working to tight deadlines in a fast-moving company
• Proven record delivering results for both sales reference programs and customer marketing teams
• Extensive, hands on experience with customers, including events, marketing assets, sales reference programs

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $209,000 - $278,600
Zone B: $188,100 - $250,800
Zone C: $173,500 - $231,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .