GM Envolve Account Executive- Service (NCR)

Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. This position requires an employee to cover territory visits to customers in a reoccurring frequency.
The selected candidate will assume territorial responsibility in WI, IA, MN, ND, and SD and be located within any of the listed States:

The GM Envolve Service team is comprised of highly skilled individuals with expertise in customer relations, product problem resolution, and sales support. This group consists of both field and central office employees, and is responsible for meeting the service needs of high volume fleet customers. The GM Envolve Account Executive Service is the key GM service support contact to high volume fleet customers. The overall objective is to minimize vehicle downtime to maximize the value of GM vehicles in the customer's fleet.
The Account Executive - Service is expected to meet or exceed customers' expectations by ensuring that their customer's service needs are being met. The primary function of this job is to support the GM Envolve sales teams in removing roadblocks that may prevent future sales to GM Envolve customers.
Responsibilities include:

• Establish positive, productive business relationships with accounts
• Provide prompt service support for accounts to minimize vehicle downtime
• Establish productive working relationships with internal and external resources
• Conduct frequent joint fleet sales contacts with respective Account Executive Sales and Commercial District Sales Managers
• Support local field sales activities
• Provide interface support between retail dealerships and fleet customers
• Establish GM Warranty In-Shop agreements with key accounts and administer warranty expense
• Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts
• Maintain a close working relationship with GM District Managers of Aftersales to review vehicles in repurchase jeopardy and seek creative method to avoid buy-back
• Provide third level, on-site support to resolve automotive technical and Techline issues as raised
• Holds themselves and others accountable for demonstrating GMs values and cultural behaviors

Additional Description

• Bachelor's degree or equivalent job experience required
• Ability to build strong relationships and influence business partners
• Strong organization and planning skills
• Ability to balance conflicting priorities while maintaining effectiveness
• Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
• Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity
• Skilled in the use of Microsoft Word, Excel, PowerPoint
• Travel required. Must be able to travel up to 50%-75% within assigned region

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