Experience Research Senior Associate

Job Description
Join our innovative, design-led transformation team and help us reimagine the customer experience.
As a Senior UX Researcher in our design-led transformation team, you will use Design Thinking methodology to develop empathy for our product's users. You will work closely with local and global multidisciplinary teams to deliver high quality, end-to-end research deliverables in a fast-paced environment.

• Plan and execute UX research tasks to align with our product timelines

• Advocate for user needs while understanding their connections to our business goals and desired outcomes

• Create compelling, multimedia research artifacts that highlight insights, provide recommendations, inspire and direct design, and help shape product roadmaps

• Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers

• Organize and document research processes, operations, and outputs to share with other teams

• Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields

• 3+ years of work experience in the UX research field, with at least some experience working on large and complex products

• Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects

• Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle

• Deep understanding of the Design Thinking methodology, both as a practitioner and educator

• Excellent verbal and written communication skills

• Ability to communicate and document research findings through artifacts and presentations

• Familiarity with UX research tools (UserTesting, Dscout, etc.)

• Experience in planning and facilitating Design Thinking workshops

• Familiarity with the financial domain

• Familiarity with UX design tools such as Figma and the Adobe suite

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.