Ecosystem Partner Operations Manager

HoneyBook is the leading business and financial management platform for independent small businesses. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide top-tier service at every step. HoneyBook is trusted by independent businesses across the U.S. and Canada who have booked more than $6B in business on our platform. Every day at HoneyBook we are on a mission to empower the independent economy to rise together, doing what they love.

Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Growing our partner ecosystem to cater to the diverse needs of our members is a critical driver of HoneyBook’s growth. 

What you’ll do

We are looking for an experienced Partner Operations Manager to join our team to focus on the success of our partner ecosystem by managing partner launches and program operations across the Ecosystem team. This is a new role on the Partner Ecosystem team so there is plenty of opportunity to make a meaningful impact by shaping and driving the operational and partner management initiatives. You will be responsible for taking each new product marketing partnership from signed contract to launch and ensuring ongoing partnership success. You’ll be at the center of each partner and company GTM. You will also help to improve and establish new Ecosystem operational and business processes including performance tracking, QBRs, program guidelines, and program efficiencies. There will also be an opportunity to build out new ecosystem programs including leading exploratory work, market research,  opportunity sizing, and requirements on new channel program opportunities. This role is highly cross functional and requires strong relationship management both internally and with external partners. The role will require close coordination with Partnerships, Marketing, Finance and Legal, and with external partners’ senior executives.

This role reports to the Head of Business Development, Partnerships and Ecosystem and will work closely with the Ecosystem leads including Community, Growth, Product, and Marketing partnerships, and Ecosystem channel programs including HoneyBook Educators,  Pros, and Industry leaders/Influencers.

Responsibilities

• Develop and manage end-to-end project plans for new partner implementations and launches, working closely with internal stakeholders and partners to ensure we meet launch timelines, marketing commitments, payment requirements and reporting needs.
• Work closely with Partnerships/BD to ensure the success post launch by managing the partner relationship including regular partner ops calls to review performance, partner roadmap, QBRs, and identifying opportunities to optimize and grow the partnerships.
• Improve current processes by identify inefficiencies and gaps in the Honeybooks Ecosystem operating model and drive new solutions (including defining technical and operational requirementsBuild and own new program operations within our Ecosystem channel programs including helping to define partner guidelines, SLAs and performance standards for our partners and drive efforts to implement and track commitments
• Help to define and implement metrics to measure and improve the success of each partnership and program and proactively analyze and optimize performance and recommend improvements.
• Work with Ecosystem leads to execute efficiently Ecosystem initiatives and campaigns to support broader HoneyBook GTM initiatives working across Marketing, Product, and FinanceDevelop and manage internal Ecosystem meeting cadence,  planning projects, and core Eco business/ops processes
  

Minimum Requirements

• 7+ years of strategic partner management, project/program management and/or business operations experience
• Experience managing external relationships, including brand partners
• Proven ability to successfully drive medium-to-large sized projects with external partners and cross-functional internal stakeholders
• A guru at developing and rolling out clear and effective project/workback plans and holding people accountable
• Strong analytical skills with excellent problem solving abilities
• Great at context shifting and able to manage multiple projects at one time
• Excellent interpersonal and communication skills,
• Strong communication and presentation skills (verbal and written)
  

Preferred Qualifications

• Experience working in SMB consumer or SAAS Knowledge of and experience with ecosystem partners and programs
• Account Management or Partnership Management experience
• Experience in a high growth technology company
• Ability to understand product roadmaps and managing a launch calendar

The good stuff:

• Mission driven. You'll be joining more than just another startup—our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit. Base Pay: $130 - $145k 
• Benefits + Perks: From wellness programs to unlimited paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Provisions:  We give you the tools you need to get your job done and we provide a fully stocked kitchen and bar, happy hours, catered meals, and awesome company events.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Our company, like the members we serve, thrives on creativity and risk-taking; in seven years, we’ve become the biggest and the most widely recognized player in the creative entrepreneur space. To date, HoneyBook has raised $498M and is backed by investors such as Norwest Venture Partners, AngelList founder Naval Ravikant, Medium CEO Ev Williams, Bebo’s Michael Birch, and VCs such as Aleph, and Hillsven.

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HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.