Director of Software Engineering - Sustaining

Director of Software Engineering – Sustaining - Hybrid - Boston Seaport or Marlborough MA 

The position

The Director of Software Engineering for Sustaining is an exciting leadership role at Nasuni.  To lead Nasuni’s Sustaining Engineering team, you will have a background in Enterprise Software Development, Storage, and Enterprise Support.  This team is a bridge between our Enterprise Customers and Product Engineering teams.

Due to company growth, we are expanding all Engineering teams at Nasuni and require additional Software Engineering Leadership for the Sustaining team. Your experience in capacity management, process improvement, and customer escalations will help guide the growth of this team. You are an organized, driven, and proactive leader.  An exceptional communicator with frequent and clear communication with stakeholders including customer leadership.

The ideal candidate has a strong working knowledge in all functional areas of Engineering including software development, quality assurance, and customer escalations management.

As the Director of Software Engineering – Sustaining, you will...

• Manage and grow a team of talented sustaining engineers.
• Oversee the global  team responsible for providing root cause analysis, issue resolution and customer escalation management.
• Drive results with clearly defined priorities, effective resource allocation, and communication of goals.
• Lead operational best practices by establishing standardized operations and support methods, procedures, and policies.
• Analyze performance and recommend alterations to existing escalation workflows, processes, and procedures.
• Analyze and gather metrics on product release deployment, incidents, and trends.
• Partner with internal stakeholders including Customer Success, Quality Assurance, Product Management, in delivering superior customer satisfaction.

Required skills + experience we look for are…

• 15+ Years Software Engineering Leadership Experience
• Strong background leading high performance enterprise software development teams.
• Strong executive presence and presentation skills.
• Experience working cross functionally with Professional Services, Customer Support, Product and Engineering teams
• Ability to guide enterprise customers during executive escalations when needed.
• Bachelor's degree in Computer Science, Engineering, or similar work experience
• Master's in business administration, Computer Science, or Engineering preferred

Why Nasuni?

Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.   

Why work at Nasuni?

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:

• Best in class employee onboarding and training
• “Take What You Need” paid time off policy
• Comprehensive health, dental and vision plans
• Company-paid life and disability insurance
• 401(k) and Roth IRA retirement plan
• Generous employee referral bonuses
• Flexible remote work policy
• 10 Paid Holidays
• Wide array of wellbeing offerings
• Pre-tax savings accounts with company contributions
• Great team culture and social activities
• Collaborative workspaces
• Free on-site fitness centers and stocked kitchens in select office locations
• Professional development resources

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.