Director, ServiceNow Application Management (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
As CrowdStrike's head of ServiceNow Applications, you will develop an organization designed to create the infrastructure and systems that enable business operations teams to scale and achieve process excellence. Success will require partnering with key stakeholders to ensure our systems and practices support CrowdStrike's overall Business Strategy. You will be responsible for achieving the required functionality, ease of execution and scalability in the platform while supporting multiple business units, including, but not limited to: Legal, Information Security, Finance, Human Resources, Project Management Office, and Information Technology Operations.
What You'll Do:

• Partner, collaborate and develop strong relationships with business unit leaders to understand organizational needs in support of the digital strategy, corporate objectives, and major functional objectives
• Perform gap assessments, formulate investment proposals, and partner with the PMO organization to develop roadmaps that optimally reflect corporate priorities and balancing of resources
• Manage demand and drive execution of a portfolio of projects through effective prioritization, planning (e.g. clear definition of objectives, success criteria, risks, scope, timelines, cost), vendor management and oversight
• Develop, document, and maintain process, system, integration and data architectures for the ServiceNow eco-systems
• Utilize best practices for defining business capabilities, understanding core requirements, and managing vendors for implementation and ongoing support
• Serve as the IT owner for ServiceNow platform and partner cross functionally to ensure systems integrate and operate as designed and intended to support global process execution
• Implement integrated and automated processes that drive efficiency and be audit ready at all times; sustain knowledge continuity through appropriate level of documentation, cross training and vendor management

What You'll Need:

• 10+ years of proven experience as an IT product owner leading a ServiceNow development team with a track record of continued growth and responsibilities
• 15+ years of progressively increasing responsibility in IT applications with a minimum of 4 years partnering and working with multiple business functions on the implementation of new capabilities enabled by IT
• Bachelor's degree in related field; MBA or similar certification is a plus
• Experience in the Cloud Software industry is a plus
• Strong business acumen along with proven collaboration and facilitation skills
• The ideal candidate will have a strong background in business operations and administration with several years of experience with multiple best-in-class solutions
• Extensive business system analysis skills and strong experience with system development lifecycle methodologies (e.g. Agile, Waterfall)
• The ability and willingness to roll up sleeves as needed to ensure group success
• Experience in change management and influencing across complex areas such as process design, tradeoffs in systems, scaling programs through company life stages, etc
• Proven track record of influencing, leading and facilitating initiatives with multiple senior stakeholders

#LI-AI1
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Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $160,000 - $250,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
CrowdStrike Canada ULC is committed to fair and equitable compensation practices. The base salary range for this position in Canada is $160,000 - $265,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:04-28-2024