Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS". To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
This role sits at the intersection of innovation and execution on the Hims & Hers platform, driving implementation of project and product launches across all service lines at Hims & Hers. The Director will manage a team of Care Operations Project Managers, Clinical Trainers, and Customer Support Trainers to ensure that projects and product launches meet deadlines and reflect the needs of various stakeholders, with particular consideration given to the patient experience. This leader will work closely across Telemedicine Operations, Customer Support, Medical Affairs, Growth, Legal, Product, Pharmacy, and R&D. The Director will have a bias for action, be comfortable with new ideas, and know how to navigate a complex healthcare organization to deliver meaningful customer and provider experiences on the Hims & Hers platform.
You Will:
- Manage a diverse team of Project Managers, CX Trainers, and Clinical Trainers. In this role, you will prioritize and advise on clinical implementations; build provider and CX training; and sequence project launches across all service lines and provider workflows on the platform.
- Deliver timely, impactful training to a diverse set of stakeholders, including physicians, nurse practitioners, nurses, care coaches, customer support agents, etc. within regulatory frameworks.
- Build for scale, developing process and stakeholder training that can flex and grow with rapid changes without needing consistent systemic overhauls.
- Be a key leader representing Care Operations in product and treatment category launches; guide key conversations and design decisions to promote alignment with the platform's current or future capabilities, with careful consideration for the impact on business operations and KPIs.
- Engage in and influence key strategic initiatives and product launches with attention to detail and the ability to "see around the corners" to continuously improve customer experiences and mitigate operational exposure before they arise.
- Balance the needs of providers, customers, and business priorities along with complex regulatory and legal requirements.
- Build an incredible, highly engaged culture by cultivating a collaborative, innovative, and continuously improving work environment.
- Proactively identify opportunities for business improvement based on quantitative feedback and KPIs.
- Own the strategic direction and infrastructure required for delivering world-class training across a rapidly scaling complex marketplace.
You Have:
- 12+ years of managing complex, multi-faceted project management and training teams in fast-paced environments while consistently hitting or exceeding deadlines.
- 10+ years of experience hiring, managing, and developing high performing cross-functional teams.
- Direct experience partnering with healthcare providers
- Strong organizational skills, ownership mentality, and the ability to know when to solve for accuracy vs. precision; a passion for creating both zero-to-one and one-to-one hundred processes with high fidelity; a demonstrated track record of "solving the next biggest problem."
- Ability to work in a highly collaborative environment, multi-task and participate in team-based planning processes.
- A desire and track record of doing all of the above in a fully remote environment – ownership, accountability, humility, and humor a must.
- Superb written and verbal communication skills; experience presenting to senior, cross-functional, technical and non-technical stakeholders in easily understood formats
Preferred Qualifications:
- Bachelors' degree in Business, Operations, Technology or related field, or equivalent work experience
- Leadership experience in rapidly scaling consumer tech and/or digital health companies
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
#LI-Remote
Outlined below is a reasonable estimate of H&H's compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.
An estimate of the current salary range is
$175,000-$205,000 USD
We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.
What We Do
Hims and Hers offers a modern approach to health and wellness. Our mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives. That starts with creating an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Why Work With Us
Our mission is to make it easier for people to access care and treatment for the conditions that impact their day-to-day lives, whether that involves finding the right birth control, addressing hair loss or skincare issues, or treating low libido. We’re searching for talented, high-performing, and passionate people to join our growing team!
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