Director of Product Management, Growth and Policyholder Experience

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity

At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology in smartphones, we’re able to measure driving behavior to give our customers the prices they deserve.

As the Director of Product Management overseeing Growth and Policyholder Experience product areas, you will lead a team of product managers focused on customer acquisition, retention, and policyholder experience. In this role, you'll be responsible for shaping the strategy, execution, and scaling of these critical product areas while building and developing a high-performing team of product managers.

The ideal candidate will be a systems thinker with demonstrated success in scaling product teams, implementing effective operational frameworks, and balancing tactical execution with strategic vision. You'll need strong coaching abilities and excellent communication skills to align diverse stakeholders around a broad set of product strategies.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $194,000 - $241,880 (Bonus and LTI Eligible)

How You Will Make an Impact

Team Leadership & Development (40%)

• Lead and develop a team of product managers across Acquisition, Policyholder Experience, and Telematics Experience product areas

• Provide mentorship, coaching, and career development for team members

• Foster cross-functional collaboration with design, engineering, marketing, and business development

• Implement effective performance management processes that encourage growth and accountability

• Build and scale the product organization to support company expansion goals

• Establish a culture of customer centricity, innovation, and measurable results

Product Operations & Process (30%)

• Drive the adoption of product management best practices and standards

• Establish systems for requirements documentation, backlog management, and roadmap planning

• Coach product managers on conducting effective sprint reviews, quarterly planning, and annual planning processes

• Ensure there is a roadmap source of truth that accurately reflects product strategy and execution plans across product areas

• Partner with program management and senior leaders to optimize and maintain our business operating system

• Plan and facilitate strategic team on/offsites and planning sessions

• Create frameworks for measuring and communicating product impact

Growth & Policyholder Experience Strategy & Execution (30%)

• Collaborate with executive leadership to align product direction with company objectives

• Balance customer experience investments with growth and efficiency initiatives

• Identify opportunities to improve conversion, retention, and customer satisfaction

• Establish and track northstar metrics that demonstrate clear product impact on business outcomes

• Champion the customer voice throughout the organization

What You Will Need to Succeed

• 7+ years of management experience within a product organization; previous experience at the director level is highly preferred

• Experience with scaling product for rapid growth

• Experience managing the full product lifecycle – from customer discovery, to planning, to development, to go-to-market

• Deep understanding of customer-centric product practices

• Highly analytical; excel at leveraging customer research and analytics to drive product decisions; hands on experience using SQL recommended

• Superior problem-solving skills with ability to think strategically and creatively

• Detail-oriented; ability to multitask and prioritize projects while ensuring organizational alignment

• Roll-up-the sleeves work ethic and “do-what-it-takes” attitude to efficiently execute and drive for results in a fast-paced work environment

• Exceptional leadership skills; naturally collaborative, excelling at influencing without direct authority

• Experience leading teams through organizational change and growth

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.