Director, Internal Controls

Title: Director, Internal Controls

Location: Remote US

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are: 

HighLevel is looking for a seasoned internal controls professional with deep expertise in SOX compliance, risk management, and internal controls over financial reporting. You have a strong background in public company environments and have successfully designed and implemented scalable internal control frameworks. You have a passion for building and refining internal control frameworks that not only meet compliance standards, but also enhance business processes. You thrive in fast-paced, high-growth SaaS environments, bringing a strategic yet hands-on approach to building and optimizing controls.

What You'll Be Doing:

• Conduct Risk Assessments – Identify and assess financial and operational risks, ensuring appropriate controls are in place to mitigate potential exposures.
• Design & Implement Internal Controls – Develop, document, and enhance internal controls over financial reporting to support SOX compliance and IPO readiness.
• Assess & Strengthen Compliance – Evaluate existing processes, identify gaps, and recommend improvements to align with public company requirements.
• Support SOX Readiness – Lead the company’s SOX compliance efforts, including risk assessments, process documentation, and control testing. Work closely with external consultants to ensure alignment with best practices and regulatory requirements.
• Develop Process, Policy & Procedure Documentation – Create templates and frameworks for documenting key processes, policies, and procedures. Partner with Finance, Accounting, IT, and other teams to ensure accurate and consistent documentation.
• Leverage AI & Automation Tools – Utilize AI-powered solutions and other automation tools to enhance efficiency in documentation, risk assessments, and control monitoring.
• Collaborate Cross-Functionally – Partner with Finance, Accounting, IT, and Operations to integrate controls into key business processes.
• Monitor & Improve Control Effectiveness – Conduct periodic control assessments, track remediation efforts, and implement best practices.
• Liaise with External Auditors – Coordinate with auditors on internal controls testing and ensure timely resolution of findings.
• Develop & Deliver Training – Develop and deliver training to teams across the organization, specifically on internal controls, SOX compliance, and risk mitigation strategies.
• Support IPO Readiness Efforts – Assist in preparing financial and operational controls for a successful transition to a public company.

What You'll Bring:

• Bachelor’s degree in Accounting, Finance, or Business Administration.
• CPA, CIA, or CISA is required.
• 10+ years of experience in internal controls, SOX compliance, risk management, or audit, with at least 3+ years in a public company environment.
• Strong understanding of SOX 404 requirements, internal controls over financial reporting (ICFR), and risk assessment methodologies.
• Experience in designing, implementing, and testing internal controls, with a track record of driving process improvements.
• IPO readiness experience or working in a company preparing for an IPO is a strong plus.
• Proven ability to collaborate cross-functionally with Finance, Accounting, IT, and other teams in the organization to ensure effective control execution.
• Experience working with external auditors and consultants to support SOX compliance and risk mitigation efforts.
• Strong documentation skills, with experience developing templates and frameworks for policies, processes, and procedures.
• Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing control gaps.
• Prior SaaS or technology industry experience is preferred, particularly in high-growth and international environments.
• Ability to adapt quickly to changing priorities.
• Excellent organization and time management skills.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.