Director of Engineering (Merchant Tooling & Workflows)

Narvar is growing! As a Director of Engineering, you will be responsible for building and growing the engineering team across Narvar that builds consumer-facing SaaS products. You will partner with our product team to develop experiences for our clients and their end consumers. You will play a meaningful role in amplifying the value of our platform by assuring the seamless development & delivery of product features. You will organize team structure, build leveling charts, and be an integral part of the hiring process. In this role, you will lead the production of product services and consumer-facing products that both engage and delight users.

In this role, you will be focused on:

• building and scaling tooling to make merchants successful in onboarding, testing & managing Narvar products
• building and scaling a workflow engine & journey editor to easily define and orchestrate customer experience across Narvar products

Day-to-day

• Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally
• Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features
• Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services
• Work with the recruiting team to attract and retain high-quality and diverse talent
• Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience
• Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration 
• Provide production support for customer issues and proactively work to improve operational efficiency

What we’re looking for

• You have a BS/MS in computer science, information systems, or equivalent
• You have 8+ years of software development experience and are an engineer at heart
• At least one year of experience working in a Director capacity which includes the following:
• Experience managing a Manager
• At least 3 years of experience as a Manager
• Previous startup experience required
• You have successfully built and managed high performance distributed teams
• You excel in an informal, fast-paced startup environment with a flat organizational structure
• Can communicate technical designs and processes to both technical and non-technical audiences
• You have experience building high performance, scalable, highly available, and reliable consumer facing applications
• You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with capability to roll your sleeves when needed
• Extensive experience designing, building and integrating with RESTful APIs
• Experience with Frontend frameworks and technologies like React, Svelte, Typescript
• Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)
• You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases
• Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust

Nice To Have

• Experience working with rules engines and/or workflow engines
• Experience in e-commerce.
• Ability to think like a Product Manager

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.