DevOps Engineer

ABOUT US 

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 

ABOUT THE ROLE

Seeking a FinTech role within one of the top five largest insurance brokers?  This pivotal role is at the forefront of transformational initiatives delivering a fresh perspective on insurance.  Join our enthusiastic, entrepreneurial, and collaborative team, relentlessly focused on hitting goals, while delivering creative product offerings and technology solutions to our customers and partners.

HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated DevOps Engineer to join our growing team.  In this role, you will build the delivery pipelines, automations, and deployment platforms for HUB’s expanding portfolio of Digital products.  You will help define, develop, and deliver HUB’s DevOps practice and framework, enabling and streamlining continuous integration and delivery, pipeline automation, seamless build and release management, and timely infrastructure deployment, to enable the availability and performance of mission-critical infrastructure and applications hosted within a cloud environment.

Our ideal candidate can demonstrate a track record of partnering with business and technology leaders to design, develop, and deploy highly available, scalable, and fault-tolerant platforms supporting digital products and solutions.  You will collaborate closely with Product Owners and Designers, Solutions Architects, Application Development Managers, Cloud Engineering and ITSM/Tooling Teams, Agile Scrum and Program Management Teams, Internal Business Partners, Security and Compliance Teams, and the broader IT organization to deliver and maintain digital insurance products that our customers love.

The successful candidate has a strong talent for designing and developing DevOps solutions encompassing people, processes, and technology, designed with customer user experience, scale, performance, and operability in mind for HUB’s digital products.  You will support the development of all aspects of HUB’s DevOps practice and framework, including HUB’s DevOps policies, standards, guidelines, and tooling, and apply those capabilities in support of HUB’s suite of digital properties.

For each of HUB’s digital properties, you will consistently execute the full life-cycle of DevOps responsibilities, as needed to consistently execute their responsibilities and achieve their goals in a timely and quality manner.  These include requirements definition, design, deployment, integration, automation, and operations support, leveraging each product's capabilities and best practices in support of HUB’s long-term digital strategy.

You will support all DevOps Engineering, including CI/CD pipeline development, microservices frameworks, distributed computing, infrastructure as code, pipeline automations, and build and release management for HUB’s digital properties.  You will participate in the entire software development lifecycle, including designing distributed systems, providing the infrastructure and application delivery platforms to enable streamlined development, integration, QA, and deployment, and ensuring compliance with or updating HUB’s development, design, release, and security standards as necessary.

The DevOps Engineer will have a proven ability to plan, design, deploy, and maintain complex deployment platforms, pipelines and automations for strategic digital platforms, ensuring consistent performance and timely support.  The successful candidate consistently builds strong working relationships with business and technology partners, thrives in a matrixed and virtual environment, excels at supporting teammates, contractors, and managed service partners, communicates effectively, welcomes challenges, and always drives for the best business outcome.

Note: this position is remote and can be anywhere in the US or Canada.

In This Role, You’ll Get To:

• Serve as a technical contributor to developing and maintaining HUB’s DevOps practice and frameworks, encompassing CI/CD, microservices frameworks, distributed computing, cloud infrastructure strategy and operations, and build and release management, including policies, standards, guidelines, and tools.  Ensure the frameworks promote efficiency, consistency, repeatability, quality, security, supportability, and scale, and enable the automation, orchestration, and monitoring of the products, applications, and supporting infrastructure throughout their lifecycle,
• Build and deploy highly available, scalable, and fault-tolerant platforms to run production applications that solve business problems.  Design, develop, integrate, automate, and ensure the availability, and performance of the company's DevOps solutions, including CI/CD pipelines, deployment platforms, and build and release management frameworks for HUB’s mission-critical suite of products and applications that are hosted within a cloud environment, supporting HUB’s strategic goals and business priorities,
• Provide a DevOps-enabled foundation that utilizes tools and processes to identify application issues rapidly and ensures ongoing production availability, which can be incorporated into development and operational practices by other teams in support of their goals.  Support the integration efforts to connect the DevOps platform(s) to various systems and services.  Identify potential technical issues and assist in engineering possible solutions,
• Partner with application, infrastructure, and tooling engineering teams to ensure that solutions are designed with customer user experience, scale/performance, and operability in mind.  Develop infrastructure and deployment platform to enable production engineering development.  Participate in the full software development life cycle including designing distributed systems, writing documentation and unit/integration tests, and conducting code reviews.
• Build collaborative relationships with business and marketing stakeholders, IT teammates, strategic partners, and third-party vendors to understand their needs and challenges, and devise solutions that advance their business and technical goals.  Collaborate with product owners, design teams, technical leads, and other stakeholders to identify business, technical, and operational requirements.  Review technical specifications from clients and vendors to confirm the adequacy, accuracy, and functionality of proposed solutions,
• Ensure the DevOps platforms align with the company's strategic goals and customer needs.  Practice continuous improvement in standards, processes, designs, and tooling,
• Work closely with the Security and Compliance teams to ensure that DevOps platforms adhere to corporate policies, address vulnerabilities, and align with industry standards,
• Coordinate with the business and technology leaders, IT and security operations, and configuration and change management resources to ensure change impacts are effectively documented and communicated, ensuring seamless deployments and smooth transitions into production,
• Contribute in defining performance benchmarks and develop and manage key performance indicators (KPIs) for DevOps technical and operational performance that align with business and program objectives,
• Monitor DevOps systems and application performance and system resource utilization to ensure the performance and reliability of mission-critical pipelines, automations, and deployment platforms.  Recommend approaches to address potential technical issues and to optimize availability and scalability,
• Be available 24/7 for any critical system issues that require immediate resolution, providing leadership and direction to a multi-disciplinary IT team, and lead service-restoration efforts during critical outages,
• Support root-cause analysis for service interruption and establish preventive measures, mitigations, or needed changes,
• Participate in regular evaluations of the DevOps platform, infrastructure, and associated costs.  Recommend changes, upgrades, or improvements to support the scaling of HUB’s digital platform and continued realization of HUB’s product goals.  Participate in estimating and forecasting activities,
• Contribute to “Technical Archeology” efforts (Platform and System Decomposition) to determine the DevOps integration needs with legacy, acquired, or new systems and services.  Assist with application stack and systems decomposition research,
• Engage with management regularly with reports on project status, activities, and achievements,
• Partner with multiple internal and third-party resources, collaborating with business teams, IT, and vendors.  Support efforts to plan and achieve project and operational goals, ensuring timely and effective achievement of commitments and deliverables,
• Support an environment of growth and development and a culture of customer obsession, inclusion, agility, and learning.  Maintain current knowledge of relevant technology, bringing forth ideas for modernization and improvement.  Mentor other less experienced engineers.

We want someone who has:

• At least 3 years of experience supporting complex strategic digital technology programs and product offerings, in a DevOps role or similar capacity,

• An established track record for successfully planning, leading, delivering, and managing complex DevOps platforms and solutions of varied size and scope,
• Demonstrated ability to collaborate and communicate proficiently with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones,
• Passion for delivering value to business partners and end-users, with a customer-centric mindset that anticipates business needs and responds positively to feedback.  Consultative skills with the ability to interpret and define technical requirements and solutions, while making recommendations to manage foreseen and unforeseen impacts to strategic programs and product offerings,

• Experience in SDLC development and testing methodologies and corresponding DevOps design, automation, and integration solutions and tools:
  • CI/CD deployment pipelines: Jenkins, TravisCI, Gitlab CI, AWS CodePipeline, Azure DevOps
  • Cloud platforms (Azure, AWS, or GCP), infrastructure as a service, solutions hosted in the cloud, and failover, high availability, high scalability, and security,
  • Infrastructure Orchestration (IaC) frameworks: Cloud Formation, Terraform, ARM,
  • Docker containers,
  • Kubernetes clusters (EKS, GCP, or AKS),
  • Programming Languages: Python, C#/C/C++, PowerShell, Java, Go, shell scripting, or similar,
  • Monitoring and Analytics platforms: Dynatrace (preferred), Splunk, SumoLogic, NewRelic, DataDog, CloudWatch, Azure Monitor,
  • Configuration Management tools: Ansible, Salt, Puppet, or Chef,
  • TCP/IP, DNS, CDN, HTTP, WAF, OAuth, SAML,
  • Overall understanding of integrations; data and systems,
  • Version control and git workflows.  Bitbucket, Git, Azure DevOps, Jira, Confluence, Miro, SharePoint, and Microsoft Office tools,
• Robust analytical and problem-solving skills.
• Strong interpersonal communication skills, collaboration, prioritization, and adaptability skills, with the ability to demonstrate empathy and a desire to help teammates succeed.  Ability to work harmoniously and effectively with others and work independently when required,
• Initiative to take on responsibilities with minimal prompting or oversight,
• Experience engaging with executive and business stakeholders, with the ability to adjust the message to the audience and explain complex concepts in easily understood ways,
• Time management with the ability to organize, assess, and prioritize multiple tasks, projects, and demands.  Ability to support multiple projects with competing deadlines and priorities and adapt to quickly changing business conditions,
• Experience in agile, hybrid-agile, and plan-driven software delivery methodologies, system design, integration, and ITSM,
• Insurance background is a plus,
• Desire to learn.

Education and Qualifications:

• Required Experience: 3-5 years of relevant experience
• Required Education: Bachelor’s Degree (4-year degree) in technology or equivalent work experience
• Required Travel: Up to 10%
• Full-Time

• Exempt

Note: This position reports into Chicago and can be based anywhere in the U.S. or Canada (i.e., remote/virtual).
JOIN OUR TEAM 

Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $110K to $135K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

E-Verify Program

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