CX Analyst Relations Manager

What you'll do:

• Act as the primary liaison between industry analysts and Zoom, maintaining professional relationships and strategic engagements.

• Serve as a spokesperson and evangelist for Zoom's CX product suite.

• Implement best practices for analyst relations programs, including inquiries, briefings, RFI submissions, and events.

• Collaborate across teams to drive engagement and insights in line with company goals.

• Manage inbound and outbound analyst requests efficiently, providing timely support to teams.

• Maintain strong relationships with key analysts covering Zoom CX and leverage their expertise for various initiatives.

• Communicate Zoom CX news, strategy, and future plans to analysts, while facilitating analyst input on company direction.

• Work cross functionally to develop briefing materials, manage analyst engagements, and contribute to research and competitive evaluation reports.

• Represent and champion Zoom CX in analyst discussions and industry conferences.

About You:

• 5+ years of professional experience in B2B technology space.

• 3+ years of successful experience in a dedicated CX analyst relations role preferred or 5+ years of successful experience in a communications role at a high-tech company or PR agency where analyst relations was a job component.

• Proof of strong working relationships across all levels and building cross-functional relationships and partnerships with key stakeholders including Product, Engineering, Customer Success, and Sales.

• Experience partnering and supporting product marketing, product management, customer advocacy, and other similar functions.

• Demonstrated understanding of CX or CCaaS industry (incl. but not limited to hardware partners, developers, security, etc.) and industries’ best practices in the competitive space.

• Excellent verbal, written and presentation skills

• Strong relationship management skills

• Quick learner, must be able to respond to a variety of analyst and marketing requests with tight deadlines.

• Strong work ethic and passion for excellent customer service.

• Strategic thinker with a high attention to detail.

• Comfortable speaking with higher executives and industry analysts.

Salary Range or On Target Earnings:

Minimum:

$97 600,00

Maximum:

$225 700,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

04/08/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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