Customer Support Specialist for voice and chat account

🚀 Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

📞 Responding to inquiries and complaints from customers via voice calls and/or chat
🤝 Providing prompt, courteous, and professional service to all clients
🛠️ Troubleshooting technical issues and escalating complex problems to the appropriate department
🗃️ Maintaining accurate records of all client interactions and transactions
🤝 Collaborating with the customer support team to ensure timely and efficient issue resolution
💡 Identifying opportunities to improve the customer experience and communicating these to the team

🌐 Native Speaker level proficiency in Filipino and English

🎓 Bachelor's degree in a related field (e.g. business, marketing, communication)

📅 2+ years of experience in a customer support role

📝 Excellent communication skills, both written and verbal

⚡ Ability to work under pressure in a fast-paced environment

🔍 Strong problem-solving skills and attention to detail

💻 Experience using customer support software (e.g. Gorgias, etc.)

📄 Independent Contractor Agreement

💰 Quarterly Performance Bonus

💸 Monthly Performance Bonus

🏥 Health Insurance Reimbursement

💻 WFH Upgrade Allowance

🌴 15 Days Paid Time-Off

🎉 6 Company-Wide Holidays

🌍 6 Country Holidays

🏡 100% Fully Remote

⏰ 9 AM - 5 PM CST