Sprig is the platform that empowers the fastest growing and largest companies to build digital products for people, not just data points. Our platform enables product teams to ask any question about their product, observe user interactions, and receive actionable product recommendations to drive success. We’re proud to partner with industry leaders like Notion, Figma, Ramp, Robinhood, Coinbase, and TripAdvisor.
Founded in 2019, Sprig is a Series-B startup backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital.
As we continue our journey towards $100M in revenue and beyond, we’re looking for talented individuals to help shape the future of digital experiences.
More about our mission, values, and why it's a great time to join us can be found here.
About the Role
As a Customer Success Engineer, you are supporting technical questions and issues from our customers. Whether it is an integration issue or question about the technical capabilities of our products, you are comfortable identifying a resolution and determining a next course of action. This position works cross-functionally with our Sales, Product, and Engineering teams to deliver value, drive engagement and expansion, and ensure a best-in-class customer experience.
This role is based in office in San Francisco or New York City with flexibility to work remote 2 days per week.
- Diagnose and troubleshoot integration issues, conduct technical demos, and align with business and product goals.
- Resolve technical questions or objections. Identify custom solutions and workarounds to address customer needs and teach customers how to maximize the platform’s value.
- Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points with a priority to onboard and roll out planning.
- Help drive the product roadmap as you bring the voice of your customers into planning meetings to describe inhibiting issues, objects, or lacking features to the product team.
- Partner closely with Sales to support technical onboarding.
- Act as a liaison with our Product and Engineering teams on escalations. Detailed discovery to allow product teams to efficiently address any issues.
- 2-4+ years of experience in customer success, ideally selling to product teams.
- Problem solver mindset - Hunger for understanding why something is happening and enjoy digging into the source code to troubleshoot issues.
- Familiarity with SDK integrations and publicly available APIs.
- Excellent communication and writing skills, alongside great problem solving abilities.
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $150/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Hybrid Office Policy
- Lunch available 5x a week in SF and NYC
- Dinner available 3x a week in SF
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The base salary range for this full-time position is $120,000 - $140,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
What We Do
Sprig is the leading product experience insights platform for teams building innovative, user-driven digital products. Our mission is to empower teams to make experiences that matter.
Making awesome products requires working with awesome people. At Sprig, our values are at the core of everything we do, say, and create as a team.
Our Values
End with Simplicity: The road from idea to implementation involves twists, turns, and complexities, but the final product we share with customers is always simple.
Never Settle: Growing a successful business can be challenging but we continuously work towards the best. We’ll pass on an okay opportunity now in favor of a great opportunity later.
Quickly Iterate: We never settle, but we do act with urgency. We use data-driven decision-making to take educated risks, and quickly apply learnings to the next iteration.
Lead with Empathy: We care about users — and we care about each other. We know a deep understanding of people as humans is critical to a successful business.
Why Work With Us
Sprig is a user insights platform to build better products. Top tech companies like Notion, Square, and Dropbox rely on Sprig to elevate their product experience through targeted in-product surveys and rapid design testing. Sprig is backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital.
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