Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.
Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw
We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.
Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud.
We offer high performance GPU compute at a fraction of the cost of hyperscalers. Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology.
You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring.
We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact.
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2-5 years in a customer support role, with experience working in cloud, storage, networking environments
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Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP)
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Strong communication and customer service skills, with ability to prioritize competing escalations
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Excellent troubleshooting skills and ability to work with cross-functional teams
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Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position
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Must be able to pass a background check
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Our Company values speak to you, resonate with you, make sense to you and how you desire to work
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Hybrid work schedule
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Industry competitive pay
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Restricted Stock Units in a fast growing, well-funded technology company
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Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
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Employer contributions to HSA accounts
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Paid Parental Leave
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Paid life insurance, short-term and long-term disability
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Teladoc
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401(k) with a 100% match up to 4% of salary
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Generous paid time off and holiday schedule
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Cell phone reimbursement
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Tuition reimbursement
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Subscription to the Calm app
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MetLife Legal
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Company paid commuter benefit; $50 per pay period
Compensation will be paid in the range of $130,000 - $150,000. Restricted Stock Units are included in all offers. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
What We Do
Crusoe is on a mission to eliminate routine flaring of natural gas and reduce the cost of cloud computing. We are passionate about our goals to help the oil industry operate more efficiently, achieve better relationships with communities and regulators, and improve environmental performance. Crusoe repurposes otherwise wasted energy to fuel the growing demand for computational power in the expanding digital economy.
Why Work With Us
Crusoe has five core values with each value grounded in a set of actionable practices. The combination of philosophical values and actionable practices creates a decision-making framework for each employee to achieve success at Crusoe.
Gallery
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-05/443SSmsQ.jpeg)
Crusoe Energy Systems Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work from home two days a week, and to work in-person at our Denver or Arvada location three days a week.