Manage the customer journey from onboarding to value realization, acting as the customer's voice and trusted cyber risk advisor. Build relationships, track metrics, and collaborate to resolve issues while ensuring best practices are documented.
At SAFE Security, our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.
We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.
Location: US - Remote
Experience: 5-10 years
Core Responsibilities:
- Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
- Acts as the "voice of the customer" inside the company
- Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
- Owns metrics such as NRR, NPS, and value realization
- Becomes a SAFE platform expert and help customers become self-sufficient
- Assists in identifying and documenting best practices and ensuring customer environments align with them
- Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicates and tracks customer product enhancements with SAFE Product Management
- Present customer business reviews to executive business owners and technical customer contacts
- Travel to customer locations will be required
Essential Skills/ Qualifications/ Experience:
- Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, customer success
- Takes an advisory approach to large Fortune 1000 customers
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs
- Comfort with building, ambiguity, and high growth chaos in a startup environment
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀
Top Skills
Cybersecurity
Project Management
Security Compliance
SAFE Security Palo Alto, California, USA Office
3000 El Camino Real, 200, Palo Alto, CA, United States, 94306
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