Customer Solutions Architect

Contrast Security is the world’s leader in Runtime Application Security, embedding code analysis and attack prevention directly into software. Contrast’s patented security instrumentation disrupts traditional AppSec approaches with integrated and comprehensive security observability that delivers highly accurate assessment and continuous protection of an entire application portfolio. The Contrast Runtime Security Platform enables powerful Application Security Testing and Application Detection and Response, allowing developers, AppSec teams, and SecOps teams to better protect and defend their applications against the ever-evolving threat landscape. Application Security programs need to modernize and Contrast empowers teams to innovate with confidence.

About the Position

Customer Solutions Architects (CSA) are integral to our post-sales operations, ensuring the successful implementation and deployment of licenses, driving customer satisfaction, and supporting renewals. In this role, you will work closely with account managers and cross-functional teams to guide customers through their journey with our solutions. With a strong focus on customer success, you will help customers realize the full value of our products while fostering long-term partnerships. 

Your expertise in technical implementation, DevSecOps, AppSec, and operational consulting, along with excellent communication skills, will position you as a trusted advisor to our customers. If you are passionate about helping customers achieve success and thrive in a collaborative environment, this role is for you.  

Responsibilities

• Serve as the primary technical lead during the post-sales process, managing the successful implementation and deployment of licenses.
• Conduct technical onboarding, including system integrations and configuration
• Provide hands-on support to ensure smooth deployment and adoption. 
• Build and maintain strong relationships with customers
• Proactively identify opportunities to enhance customer experience and satisfaction.
• Address technical issues and provide timely resolution to maintain customer confidence. 
• Partner with account managers to ensure alignment on customer goals and strategies.
• Act as a liaison between customers and internal teams, including Product Management and Engineering, to communicate feedback and influence product direction.
• Provide training and knowledge transfer to customers and internal stakeholders
• Support account managers in driving renewals and identifying upsell opportunities by demonstrating the ongoing value of our solutions.
• Conduct periodic business reviews with customers to ensure alignment with their goals
• Educate customers on best practices for continuous real-time application security.
• Represent the company as a trusted advisor at customer engagements, webinars, and industry events. 

Qualifications

• Proven experience in post-sales, implementation, or customer success roles within enterprise software or SaaS environments.
• Strong understanding of application security, DevSecOps, and modern software development practices.   
• Hands-on experience with platform architectures such as Docker, Kubernetes, AWS, Azure, or GCP.
• Knowledge of security solutions and technologies (e.g., SAST, DAST, IAST, RASP) and security frameworks (e.g., OWASP Top 10, SDLC, Threat Modeling).
• Exceptional communication and interpersonal skills, with the ability to build trust with both technical and non-technical stakeholders.
• Strong problem-solving skills and a customer-first mindset.
• Ability to travel up to 40% as required,
• Experience working with account managers and supporting renewals and expansions.
• Background in application security, consulting, or software development.
• Familiarity with enterprise IT environments, including Linux and Windows systems.
• Demonstrated ability to influence product direction based on customer feedback. 

What We Offer

Salary and Other Compensation

The standard base pay range for this position is $150,000.00 - $160,000.00 annually. This position is also eligible for commission and equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider a number of factors including geography, skillset, experience, job scope, and current market data.

Benefits

Contrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law and the terms of the Company’s applicable plans.

We are changing the world of software security. Do it with us.  

We believe in what we do and are passionate about helping our customers secure their business.

If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. We are an equal-opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Contrast is proud to be an equal-opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR. As a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”). Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts, and dependents (“CA Employee”) new rights to privacy.

Recruitment Agencies: Although we value the services you provide, at this time, we are only accepting resumes from agencies, headhunters, or other suppliers who have signed a formal agreement with us.