Customer Service Representative - Print Industry

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description

We are currently seeking a proactive and experienced on-site Customer Service Representative who has experience within a printing industry, who can become an integral member of the team.

DUTIES AND RESPONSIBILITIES:

   - Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
    -Accurately codes customer tickets in accordance with company prescribed guidelines.
    -Addresses all client inquiries and concerns in a business-like and timely manner.
    -Explain complexities and scheduling of each job before assigning jobs to operators.
    -Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
    -Double check correctness of information given on incoming correspondence.
    -Log jobs out after they are completed and shipped out.
    -Ensure that front desk is clean and organized at all times.
    -Possesses the ability to multi-task without losing focus.
    -Provide front counter assistance to customers as needed.
    -Responsible for answering incoming telephone calls.
    -Maintains proper inventory of supplies.
    -Provides back-up assistance to the production staff as needed.
    -Responsible for other duties as assigned by Manager.

QUALIFICATIONS:

• MUST have experience working within the Print Industry
• Experience working in a call center
  
• Insides sales experience preferred
  
• Strong organizational skills and attention to detail 
• Experience with enhancing service offerings
• Good knowledge of how to increase revenue
• Experience with Prepress and offset
• Solutions focused - ability to solve problems efficiently 
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice 
• Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred