Consumer Protection Program Manager

Company Description
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
Job Description
We are looking for a Consumer Protection Compliance Program Manager to join the Square Compliance team and support the Consumer Protection program. You will oversee systems, processes, and controls that support compliance with laws, rules, and regulations surrounding consumer protection and Square's Lending Products. You have experience working with cross-functional partners in managing effective credit dispute and complaint oversight processes. You will report to the Consumer Protection Compliance Program Lead.

• Manage the credit dispute oversight process for our Square Lending products, including dispute SLA reporting, dispute complaints analysis, and drive identified remediation
• Work with cross-functional partners to evaluate for consumer financial protection protection issues across Cash App Borrow and Afterpay
• Represent compliance in meetings with legal, business, operations, technology and other stakeholders
• Provide guidance for compliance policies, procedures, and training
• Oversee the resolution of identified issues as part of the issues management program
• Provide support with action plans created as a result of examinations, audits, or internal testing
• Work with the business and compliance colleagues to identify potential issues, trends and emerging risks

Qualifications

• 5+ years in a compliance role in the financial services industry, ideally with experience in payments and lending compliance.
• Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies
• Have a strong understanding of laws and regulatory requirements pertaining to Cash App's Lending products, including UDAAP, Truth in Lending Act (TILA), Regulation Z, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and Equal Credit Opportunity Act (ECOA)
• Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention
• Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
• Expertise in delivering high-quality data-driven work products in a fast pace, agile work environment

Qualifications

• 5+ years in a compliance role in the financial services industry, ideally with experience in payments and lending compliance.
• Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies
• Have a strong understanding of laws and regulatory requirements pertaining to Cash App's Lending products, including UDAAP, Truth in Lending Act (TILA), Regulation Z, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and Equal Credit Opportunity Act (ECOA)
• Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention
• Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
• Expertise in delivering high-quality data-driven work products in a fast pace, agile work environment