The Smule mission is to connect people all over the world through the joy of making music at massive social scale. Music is much more than just listening… It's about creating, sharing, discovering, participating, and connecting with people. It is a social network with the power to break down barriers, touch souls and bring people together from all over the world.
In 2008, we set out to create apps that enabled anyone to create, discover, love and enjoy music. Today, 1.5% of the world's population (that's 125 million people and counting) have used Smule's apps. And they are creating communities, meeting new like-minded friends, and having fun making music together on Smule.
We are looking for an excellent communicator who understands how to scale the relationship between the organization and the community. Own being the bridge between the community and the product and marketing teams. Manage beta testing groups, feature feedback, ambassador program and day-to-day with power users and community leaders. You live our mission and love the idea of connecting people through music. You’re aware of social and popular culture trends and understand how to surface those in a social community.
You are a seasoned community manager who is comfortable leading a large community. You are looking for the opportunity to grow your experience and are interested in leveraging your knowledge of the community to inform product and marketing decisions. The role will be based in our Los Angeles office.
Role / Responsibilities
- Manage day-to-day community operations and ambassador program
- Advocate in the organization on behalf of the community
- Integrate and feature community content and trends in the app as well as social and user acquisition channels
- Establish a community feedback loop to product and marketing at scale
- Execute cross channel strategy, develop content, and ensure creative and brand consistency, ultimately engaging, growing, and connecting Smule with our community
About You
- Exceptional writing/editing skills
- 2+ year in community management
- 2+ years at an agency or with a startup
- 2+ years in community management over social media of a brand with more than 1M followers
- Results-driven social and/or content strategy experience a plus
- Ability to successfully work on multiple projects, prioritizing work and time efficiently
- Ability to work independently and as part of a team
- Strong attention to detail
- Data driven, understand the importance of KPIs, measurement, tracking and reporting
- Excellent written and verbal communication skills, as well as organizational skills
Required
- 3-5 writing samples
Bonus
- SQL experience
- Writing fluency in Spanish, German, French or Portuguese
- Experience managing a community for a consumer product
Top Skills
What We Do
We believe that music is much more than just listening— it's about creating, sharing, discovering, participating, and connecting with people. It is the original social network with the power to break down barriers, touch souls and bring people together from all over the world.
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