Chief of Staff to the CRO

Key responsibilities:

• Acts as a sounding board and thought partner to the CRO and GTM LT for new ideas and initiatives
• Helps define, drive, and run CRO-level and relevant business meetings/reviews and programs including staff meetings, leadership off-sites, QBRs, FTHMs, etc.
• Collaborates with CRO’s CCBP and People Business Partner to prepare background, talking points, and/or presentations for internal and external speaking engagements. This includes managing organizational announcements and confidential projects
• Partners with the CRO’s HR Business Partner, Talent Acquisition Partner, Finance Partner and GTM Operations leader in planning, metrics, reporting, and decisions related to the GTM organization
• Close collaboration with GTM Ops lead and Finance lead to effectively run GTM organization and enable timely business decisions
• Close collaboration with Internal Comms, HR, Ops, Finance to drive Change management and communications
• Effectively triages escalations, including driving cross-functional conversations to get to the bottom of complex issues that may be blockers or helping to ensure a thoughtful, respectful, and acting with urgency for specific prospects, customer issues/needs and/or internal friction
• Maintains and fosters a close partnership with the CEO’s Chief of Staff and Chief People Officer on strategic initiatives and people agenda
• Manages weekly GTM leadership staff meetings, including, but not limited to, creating agendas and enrolling participants with sufficient lead time if they are presenting and describing the outcome they should be driving, so they are actively prepared and so that the meetings are high impact use of time, timely follow-up of action items
• Provides feedback on briefing materials for key customer/partner meetings/events prepared by others in the organization to ensure the outcomes, talking points, background on attendees/presenters, current business relationship, and opportunities are all clearly identified
• Helps identify items that can be delegated to others to optimize the CRO’s time allocation to high-value activities

Key attributes:

• Exceptional communication skills
• Collaborative working style; proven ability to work across internal stakeholders and across functions
• Passion for solving complex problems and building scalable processes
• Highly proactive
• Proven ability to quickly learn new things
• Track record of handling confidential information with the utmost sensitivity
• Ability to shift priorities quickly and act proactively while maintaining poise and professionalism, not only for themselves, but also for others who may need to also quickly shift priorities; has the emotional intelligence to know when to push back on things that may need more time and things that require urgent attention and helping others also balance these priorities
• Able to manage collaborative dialogue with the GTM LT and C-Suite with ease and confidence
• Is hyper-focused about concise written and verbal communication, concentrating on the outcome vs the task at hand

Background:

• Bachelor’s degree; MBA preferred
• Comfortable working across multiple time zones / engaging with global stakeholders
• Travel will be required