Case Coordinators

ICF is currently seeking Case Coordinators capable of working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children as well as any related case consultations to support the overall best interest of children in ORR custody.  The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. As the Case Coordinator, you will be the primary contact with care provider and ORR staff in carrying out these essential functions in a way that values transparency and respects the children, families, and staff that serve them throughout the ORR system.

Candidates must have demonstrated understanding of unaccompanied children, child welfare best practice, and the ability to maintain positive relationships with clients and colleagues. In addition, candidates must be bilingual in English and Spanish.

Case Coordinator duties involve onsite and remote work to accomplish all required duties.  Case Coordinators are assigned to one or more care provider facilities and/or influx facilities as needed.  Case Coordinators serve on National Teams (onsite), Remote Teams, and Deployment Teams (with possible rotation between teams as needed based on project need). Up to 40% travel to regional facilities. WFH with 1 on-site a week requirement.

Key Responsibilities:

• Preparation for and participation in case staffing meeting with care providers and designated ORR staff.  Case Coordinators are assigned to one or more care providers to carry out all assigned duties.
• Providing timely review, assessment, and integration of critical information related to potential sponsors and unaccompanied children to make recommendations for release plans to ORR in conjunction with the case provider Case Manager. Release plans provide for the unaccompanied child’s physical and mental well-being.
• Assisting ORR in ensuring that children are placed in the least restrictive setting while receiving all appropriate services.
• Meeting with individual unaccompanied children and care provider staff at designated ORR funded care provider sites.
• Providing targeted child welfare-based assistance to care provider staff, as directed by ORR staff.
• Making recommendations for home study and post-release services for at-risk children.
• Making placement recommendations for children who require more specialized levels of care, such as long-term foster care and residential treatment centers.
• Participating in collaborative meetings with local stakeholders.
• Relationship building with Federal Field Specialists and ongoing communication related to complex case identification and planning.
• Utilize data from a variety of sources to inform staffing conversations, generate required reports and or ad-hoc reports, and identify and elevate trends.
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Basic Qualifications:

• Master’s degree in social work or a social science related discipline and 2+ years of demonstrated post-graduate child welfare experience or 3+ years of post-undergraduate experience OR bachelor’s degree in social work or a social science related discipline and 5+ years of demonstrated post-degree child-welfare experience; or a non-qualifying bachelor’s degree and 7+ years of demonstrated post-degree child welfare experience.
• 3 + yrs. experience working with immigrant youth and families is highly preferred.
• Experience with complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources. 
• Experience with MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner.
• English/Spanish bilingual
• Tier 2 security clearance or the ability to secure such clearance.

Preferred Skills:

• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or experience with juvenile justice programs.
• Prior work experience in a consulting environment.

Professional Skills:

• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. 
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.
• Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$72,402.00 - $123,084.00

California Remote Office (CA99)