Business Systems Analyst - Claims

Business System Analysts are experts in our business and the technology that supports our business. Their goals are to improve the quality of technology services provided to the business through the design and documentation of requirements and leverage native system functionality to simplify overall processes and solutions. Business System Analysts are part of a team of technical architects, developers, and other team members who work in service of streamlining our operational journeys. This role will support Pie’s financial technology ecosystem. 

As a Business Systems Analyst, your role would be collaborating with stakeholders to understand their business requirements and identify areas where technology can be leveraged to optimize business processes. Leveraging your experience in the commercial financial  technologies, you would be responsible for evaluating and recommending solutions to challenging business problems, developing detailed specifications and project plans, implementing and testing systems and features, providing training and support to end-users, and ensuring that all systems are properly documented and maintained. Strong analytical, problem-solving, communication, and project management skills are essential to succeed in this role.

How You’ll Do It

Design:

• Design and track requirements through the project lifecycle (Design, Test, etc.), including process mapping and validation of desired outcomes.
• Curate user stories representing the "voice of the customer" with clear problem statements, acceptance criteria, and operational value statements.
• Ensure all systems are properly documented and maintained, including developing and updating user manuals, technical documentation, and operational procedures.
• Facilitate the discussions with various stakeholders along the Customer & Policy journey (Sales, Customer Service, Underwriting, Claims).

Execute:

• Create and maintain test scenarios, test scripts, and test data, in collaboration with the business partners, for validating system design, configuration, integration, and performance as it pertains to the financial technology ecosystem.
• Provide training and support to end-users, including developing training materials and conducting training sessions.

Collaborate:

• Lead in business process/department/functional group activities on a regular basis to understand business needs and challenges and facilitate improvements.
• Work with business partners to identify technical debt and capability gaps that contribute to a roadmap for the Systems that provides a comprehensive view that crosses functional boundaries in order to minimize the application portfolio and support business capabilities.
• Assist the business partners in creating and reviewing training materials to ensure alignment with business processes and system configuration.
• Support the Project Managers and Business Systems Managers to define project scope, schedule, resource, and budget requirements.

The Right Stuff

• 3 plus years of experience working in a Business Systems Analyst or Business Analyst Role. 
• Bachelor's degree in Computer Science, Information Systems, or equivalent work experience.
• Experience working with SaaS platforms and cloud-based systems.
• Experience creating process maps, gathering business requirements, writing functional specifications, creating test plans, and writing test scripts.
• Demonstrated ability to structure and perform root cause analyses to identify continuous improvement opportunities.
• Strong analytical and problem-solving skills, with the ability to think strategically and creatively to develop innovative solutions.
• Deep understanding of Insurance Claims and Claims systems (Origami, Guidewire, Equisoft, Pega).
• Familiarity with complementary systems, including standard and custom integrations within the Claims ecosystem.
• Understanding of data structures, reporting capabilities, and data security.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders and team members.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• A willingness to travel ~15% of the time.