Business Operations Program Manager

Rackspace Technology is seeking a highly accomplished Business Operations Program Manager to join the Public Cloud Business Operations Team. This role will focus on optimizing processes, enhancing operational efficiency, streamlining business operations, and improving financial performance, directly impacting the P&L of the Public Cloud Business Unit and the company.

This role requires a strategic and programmatic mindset, ensuring consistency and effectiveness in business processes while delivering measurable business outcomes. The individual must be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment.

Work location: Remote in the United States of America

Candidates within 40 miles of the San Antonio office will work hybrid: three days work from home and two days in the office per week.

Key Responsibilities

• Lead programs focused on process optimization, operational efficiency, and financial performance, ensuring measurable impact on profitability.
• Develop and execute program plans, timelines, milestones, financial tracking, and performance metrics to improve business operations and cost efficiency.
• Identify inefficiencies and drive process improvements that streamline operations and enhance cost savings.
• Work with cross-functional teams (e.g., GTM, product, delivery) to develop, implement, and optimize programs that enhance financial and operational effectiveness.
• Define and track key success criteria and performance metrics, ensuring alignment with financial and operational goals.
• Communicate program status, risks, and outcomes to senior stakeholders, ensuring accountability and alignment with business objectives.
• Drive clarity and simplification in complex program challenges, ensuring optimized workflows and cost-effective solutions.
• Identify and scope opportunities for new efficiency-focused programs and continuous process improvements.
• Develop and present executive-level collateral (e.g., proposals, strategy decks, reports) to highlight progress and impact on business efficiency.

Knowledge

• Expert-level knowledge of coordinating and monitoring projects/programs from initiation through delivery.
• Expert-level knowledge of all areas of business operations, process optimization, and financial performance tracking.
• Excellent time management, communication, decision-making, presentation, human relations, and organizational skills. Trained in project methodologies or comparable industry experience.
• Experienced in the development of project/program planning elements, including scheduling, resourcing, communication, and implementation of plans.
• Financial skills to develop, track, and report on the program budget.
• Strong analytical skills to assess and improve operational and financial efficiency.
• Experience in financial management, including budgeting, cost optimization, and P&L impact assessment.
• Ability to develop, implement, and track performance metrics (KPIs) for operational efficiency and cost savings.
• Proficient in risk analysis, project reporting, and tracking to ensure smooth execution of process improvement initiatives.
• Skilled in industry-recognized program and project management methodologies and tools.
• Strong proficiency in MS Excel for financial analysis and reporting.
• Excellent communication skills with the ability to present complex information in a clear, simplified manner.
• Strategic thinker with creative problem-solving abilities to drive innovation in operational processes.
• Experience leading matrixed teams in complex environments to achieve business and financial objectives.
• Proficiency in tools such as MS Project, Visio, PowerPoint, and other business optimization software.

Qualifications & Experience

• A High School Diploma or regional equivalent is required.
• A Bachelor's Degree is required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute degree requirements.
• A minimum of 8 years of program management experience in the technology industry.
• Project certification is a plus (PMP, Six Sigma, etc.)

Physical Demands/Travel

• General office environment.
• May require long periods of sitting and viewing a computer monitor.
• Moderate levels of stress may occur at times.
• No special physical demands are required.
• Occasional domestic travel, less than 10%.

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

The anticipated starting pay range for Colorado is: $116,100 - $170,280

The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280

The anticipated starting pay range for California, New York City, and Washington is: $135,300 - $198,440

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

Work location: Remote in the United States of America

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