Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
You're a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.
- Provide an exceptional customer experience
- Engage with customers through virtual meetings, chat, phone, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
- Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
- Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
- Collaborate with SRE, QA, Product and Engineering teams providing customer feedback to help identify new features and functions.
- Expertise in the API Management Domain
- Advanced knowledge in Kubernetes and Docker Swarm
- Advanced knowledge of Unix (Linux, Solaris, AIX)
- Advanced knowledge with the following databases (MySQL, Cassandra, Oracle)
- Advanced knowledge of the following cloud solution providers (AWS, GCP, Azure)
- Advanced knowledge of Web Services
- Ability to explain technical details to both technical and non-technical audiences
- Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
- Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
- Able to show patience, empathy, and compassion
- Passion for problem-solving, continuous learning, and staying up to date on new technology and trends
- Ability to work across multiple teams at Boomi such as SRE, QA, and Product Engineering
- Ability to work an on-call rotation
- Boomi platform certifications and/or knowledge
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Advanced knowledge of performance tuning techniques and tools
- Understanding of network fundamentals, including network trace analysis
- Thorough understanding of how data is transmitted securely across the network
- Knowledge of Postman and OAuth 2.0
We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
What We Do
In a time when connection matters more than ever before, Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning integration platform helps businesses innovate for the future and carry out critical missions that can ultimately change lives, helping us earn recognition as one of Inc 5000’s fastest-growing private companies in the U.S. Boomi boasts an award-winning product and work culture, including Inc. Magazine’s Best Workplaces, as well as two international Stevie® Awards for Company of the Year and Product Innovation. With both our CEO and CFO based in greater Boston, Boomi recently garnered recognition from Comparably for Best Company for Career Growth and Best CEOs for Diversity.
A category-leading, global SaaS (Software as a Service) company, Boomi pioneered iPaaS (Integration Platform as a Service) and recently set a record for the largest customer base in the industry today, including several Fortune 500 companies and notable brands globally, such as Moderna, Novartis, LinkedIn, Cisco, AT&T, and Australian Red Cross.
Boomi’s cloud-native, low-code platform helps organizations across multiple industries intelligently connect data and applications, streamline workflows and deliver more integrated customer experiences. From Moderna creating its vaccine faster to Union Bank & Trust quickly supporting PPP loans to UMass and Cornell University accelerating transformation into cloud-first connected campuses, Boomi's iPaaS was the foundation enabling these organizations to modernize their IT system and accelerate digital transformation.
Positioned as a Leader in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service (EiPaaS) for eight consecutive years, Boomi consistently garners numerous awards, including the Gold Globee® Award in the Platform as a Service (PaaS) category. We boast a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP and Snowflake; and partner with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.
Why Work With Us
Boomi boasts an award-winning work culture built on five core values: Play for Each Other, Go Beyond, Create Awesome Things, Build Trust and Own It. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant employee resource groups
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