Audio Visual Support Engineer

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

AV Support Engineer, San Francisco

We are seeking an AV Support Engineer to join our AV Systems team at Convene’s 100 Stockton property in Union Square, San Francisco. The AV Support Engineer will report to our AV Systems Manager. 

What You’ll Do: 

We are seeking a San Francisco-based AV Support Engineer to join the AV Systems/AV Support team at Convene who will assist in supporting our Central and West regions. As a hybrid employee, the AV Support Engineer will be tasked with routine and critical support of worldwide AV systems within the Convene portfolio. This position reports to the AV Systems Manager and collaborates within the AV Engineering department in our efforts to troubleshoot and maintain, research and develop, and commission and certify the company’s integrated AV systems. 

The ideal candidate for the position will have working experience and functional knowledge of integrated AV systems, including video distribution and control systems. Knowledge of live event audio/video operation fundamentals is desired, but not a prerequisite. A keen interest in developing or honing AV integration programming skills (audio DSP, Acoustic Echo Cancellation, Crestron control systems, etc) is highly beneficial.

What You’ll Do:

• Manage remote and in-person work orders using internal ticketing system
• Claim work orders voluntarily or receive assignments from AV Systems Manager
• Maintain frequent communication with senior engineering and operations staff
• Report results, ask questions, and raise new issues
• Relay costs, scheduling, and instructions to staff and external vendors
• Complete additional tasks as needed
• Supervise third-party AV integration workers on-site
• Understand and perform internal Quality Assurance procedures
• Ensure proper completion of external work orders and new property openings
• Maintain up-to-date knowledge of Convene’s integrated AV Systems and the commercial AV industry at large
• Work closely with AV Systems staff and on-site AV Operations team members to ensure systems are maintained and operational with as little disruption as possible
• Responsible for responding in a timely manner with a hospitality-focused disposition to assigned support tickets on our internal ticketing system, and maintaining the same professional mindset when assigned to AV support tasks in-person as needed

What We Look For: 

• Minimum 2-4 years of experience as AV Installer/Technician for integrated systems
• CTS Certification Ideal
• Professional interest and experience in AV Control Systems, Digital Signal Processors (DSPs), and AV over IP (AVoIP) technologies; Crestron, Biamp, Extron, and Cisco training/certifications are ideal, for example:
• Knowledge of testing, troubleshooting, and Quality Assurance/commissioning of integrated AV systems
• Fundamental knowledge of Networking and topology of networks as relates to AV (IP Addresses, VLANs, IGMP, etc)
• Ability to visualize and describe a “signal path” of audio, video, control, and networking 
• Experience operating or troubleshooting audio soundboard mixers, such as Yamaha TF3
• Working understanding i.e. “good ears” for recognizing issues with gain, EQs, filters, AEC
• Working understanding i.e. “good eyes” for recognizing small, subtle issues with AV wiring
• Proficiency with Mac and Windows operating systems
• Learn and execute AV Engineering processes and requirements, such as correct labeling of support tickets, creating/organizing/relaying status of long-term projects on Jira kanban board, and certifying correct completion of work orders by external integrated AV companies
• Working knowledge and experience in any and all of the following:
• Working experience in AV installation tasks, such as: 
• Ability to navigate AV software to download/upload AV Code
• Ability to travel up and down ladder repeatedly during the course of a day
• Ability to lift 50 lbs 
• Ability to lift and install product overhead in ceiling
• Visual acuity to terminate cables
• Service and Hospitality-focused mindset
• Some travel required

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $90,000  Salary Max: $100,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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