Associate Technical Writer

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

Attentive’s Help Center is a critical resource for our customers, providing them with the information they need to successfully use our platform. This role sits within our Customer Education team, whose mission is to unlock value by simplifying the customer experience, delivering impactful product knowledge, and cultivating engagement at scale. We are looking for a detail-oriented candidate to join our team as an Associate Technical Writer. In this role, you will be responsible for maintaining and improving our Help Center content, ensuring our customers have access to clear, accurate, and up-to-date documentation. You will work cross-functionally with product, marketing, customer success, and legal teams to update existing articles, manage content requests, and enhance the overall Help Center experience.

This role requires someone who is comfortable managing multiple projects and tasks at once, enjoys learning new tools, and is skilled at making technical information easy to understand. You will have the opportunity to develop your technical writing skills while contributing to high-impact projects that improve customer self-service and product adoption.

What You'll Accomplish

• Update and maintain Help Center articles, ensuring content is accurate, clear, and aligned with product updates.
• Edit existing articles for accuracy, clarity, consistency, and formatting improvements.
• Update screenshots and images to reflect the latest UI changes.
• Monitor and triage requests in the technical writing queue, working closely with internal teams to address content needs.
• Manage and respond to inquiries in the technical writing Slack channel.
• Contribute to technical enhancements within the Help Center, such as improving search functionality and formatting for better usability.
• Collaborate with subject matter experts across teams to ensure documentation is accurate and up to date.

Your Expertise

• Strong writing and editing skills with attention to detail.
• Ability to translate complex technical concepts into clear, concise, and user-friendly documentation.
• Comfortable learning and using content management systems, documentation tools, and basic image editing software.
• Highly organized with the ability to manage multiple requests and deadlines.
• Interest in UX, technical communication, and self-service support strategies.
• Experience with knowledge base platforms, HTML, or CSS is a plus but not required.
• Passion for helping customers succeed through well-structured, easy-to-find content.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $60,000 - $87,000 annually + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.