Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
This position is part of the Scientific Applications Support team located in the United States of America and will be on-site in Boulder, CO; Raleigh, NC; or Coralville, IA. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!
In this role, you will have the opportunity to:
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Communicate with and support customers to provide pre- and post-sales technical support for a growing genomics-focused product offering and associated bioinformatics analysis platform. Maintain this knowledge in Archer’s growing database of technical information.
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Answer or triage customer inquiries or software troubleshooting requests received by phone and email promptly. Document all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.
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Support the complaint triage and investigation process and assist with complaint resolution by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction.
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Provide technical expertise for customers (internal and external) regarding Archer products, workflows, applications, and analysis. Escalate product questions, customer issues, or technical inquiries as needed.
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Be able to communicate complex concepts and engage in highly technical conversations while building and maintaining relationships with customers.
The essential requirements of the job include:
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Bachelor’s or Master’s degree in Bioinformatics, Computational Biology or a related field. PhD is a plus.
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Previous experience with processing and analyzing NGS datasets
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Previous experience working in a customer-facing role
It would be a plus if you also possess previous experience in:
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Basic script writing experience (Python preferred)
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Hands-on experience with NGS library preparations and sequencing analysis
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Familiarity with Archer and/or IDT NGS product offerings
The salary range for this role is $85,000 - $110,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
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