Account Manager

Job Summary:

The Account Manager will provide support for customers of Surescripts within the healthcare ecosystem of health tech vendors, health plans, health systems, pharmacies, and pharmaceutical manufacturing. The Account Manager will work directly with the clients to understand reporting and data needs, address business problems, and advance planned goals and strategy. The Account Manager will collaborate with all groups within Surescripts, most notably Sales, Customer Support, Product Innovation, Data & Analytics, Marketing, & Finance to drive valued results.

Responsibilities:

• Proactively assess client business needs and partner in building a roadmap to address those needs.

• Translate customer business needs into service requirements.

• Develop highly effective relationships with customers and solicit feedback to bring back to internal business units.

• Train and educate other Account Managers.

• Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.

• Escalate customer concerns that require intervention from management or other internal business units.

• Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.

• Apply understanding of customers’ strategic plans and share with internal partners.

• Protect, retain, and grow customer base.

• Identify and manage growth opportunities through lead generation to sales.

• Identify opportunities to increase utilization and adoption of products and services.

• Lead the preparation and design of account reviews to evaluate client demands and product utilization.

• Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products.

• Attend annual internal meetings & select conferences within the United States (1-3 times a year approximately).

Qualifications:

Basic Requirements:

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in account management and/or customer success management.

• Experience working with and being knowledgeable of a complex product suite.

• Experience pulling customer related reports, reviewing and analyzing data for accuracy, and sharing insights.

• Experience using Salesforce.com or another Customer Relationship Management (CRM) tool.

• Experience in the healthcare / healthcare tech industry.

Preferred Qualifications:

• 5 to 10 years of account management experience working with pharmaceutical manufacturing companies.

Keywords: account manager, account management, healthcare, health tech, pharmaceutical manufacturing, health tech vendors, health systems, pharmacies

#LI-REMOTE

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like 

You’re an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas,  you’re also grounded in good data, real market insights and measurable results.
 

What We’re Like

We’re a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We’re storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.
 

What the Work is Like

Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $85,000 - $103,800 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.