Account Services Manager, Account Management

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Our team is hiring an Account Service Manager for a role supporting Square's Decentralized Franchise Sellers. With thousands of unique seller relationships within a subset of broader corporate franchises, these sellers represent some of the most unique and highest growth potential across all of Account Management.
Working alongside a Senior Account Manager owning the corporate relationship, you will be responsible for nurturing seller relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with existing customers and uncover new seller accounts who are not currently utilizing Square within these relationships
You will:

• Be responsible for growing and retaining the existing customer base within our Decentralized Franchise Seller relationships.
• Source, work, and close new leads not currently utilizing Square within our Decentralized Franchise Seller relationships.
• Collaborate closely with a Senior Account Manager to develop growth and retention strategies for our Decentralized Franchise Sellers
• Understand customer needs to help achieve their business goals through Square
• Cross sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Collaborate closely with a Senior Account Manager to help grow our Decentralized Franchise Sellers
• Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
• Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

You have:

• 2 + years experience in Sales, Business Development, Relationship Management or related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Strong interest in business operations and strategy
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Comfort in ambiguity and providing feedback on new processes that will be need continued refinement
• Experience with Salesforce is a plus
• A BA/BS or relevant experience

Additional Role Context
Square's Strategic Account Management Team focused on SEL/Services contains a number of "Decentralized Franchise" seller relationships that have historically been supported by a single Account Manager at the corporate level. These relationships represent thousands of individual seller relationships and the tech stack choices are largely "decentralized" and left up to individual sellers with varying degrees of vendor recommendation from corporate relationships. This role will collaborate closely with a Sr. Account Manager (responsible for retaining/growing our corporate relationships) to reach out both to individual accounts already utilizing Square (focused on upsell and retention) as well as new accounts under these broader franchise relationships not currently utilizing Square (focused on lead volume and conversion). There are 6k+ existing Square seller accounts, and an estimated 8k+ new seller accounts not currently utilizing Square within these Franchise relationships ready to be upsold/closed.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$48.80 - $73.22 USD
Zone B:
$45.38 - $68.08 USD
Zone C:
$41.49 - $62.26 USD
Zone D:
$36.63 - $54.90 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.