Account Manager - Northeast US

About Kinetic 

Kinetic is on a mission to provide an Insurance offering where technology can create a safer work environment for our clients and where our broker partners can provide a unique risk mitigation strategy to their clients and prospects. Through Kinetic’s wearable technology, which sits on the wearer’s hip and alerts them when they perform a high-risk motion, we are able to help people change their behavior and prevent painful, costly injuries. Our wearable technology has been deployed to tens of thousands of industrial workers at some of the leading Fortune 500 firms, and has been proven to reduce injuries by 55%.

• Kinetic, in partnership with Nationwide, is the first of its kind MGU providing a technology-driven approach to worker safety by equipping policyholders with wearable hardware, at no additional cost, that is proven to reduce injuries and claims. 
• This approach is aligning the policyholder, the broker and the carrier with tools that allow for proactive loss control and premium savings.

Kinetic is backed by leading New York and Silicon Valley venture capital firms and they share our excitement in defining the future of Workers Comp Insurance. Kinetic is a fully distributed company that values diversity and provides our team members opportunities for growth. We are dedicated to creating an environment where people can share their own backgrounds, experiences, and ideas to produce their best work.

About the role

As an Account Manager at Kinetic, you will serve as the primary point of contact for our policyholders, ensuring they maximize the benefits of our wearable technology, AI driven return to work program, and other risk mitigation services. You will build and maintain strong relationships with policyholders, educate them on loss reduction strategies, and collaborate internally to drive measurable improvements in workplace safety.

This role requires up to 30-40% travel throughout the Northeast US to engage directly with policyholders.

What you'll do:

• Serve as the main point of contact for policyholders, ensuring a seamless experience with Kinetic’s technology and services.
• Educate policyholders on the impact of Kinetic’s wearable technology in reducing workplace injuries.
• Analyze customers' key risk sources and develop tailored mitigation strategies to improve workplace safety
• Build and maintain strong relationships with key stakeholders, including business owners, operations leaders, and safety managers.
• Collaborate with internal teams, brokers, and external partners to proactively manage and reduce policyholders' total risk profile.
• Identify trends and opportunities for improvement, working closely with underwriting, customer success, and engineering teams to enhance our offerings.

What you've done:

• Must be located in the Northeast US
• Must be able to travel 30-40% of the time
• 2+ years of experience in business operations or customer facing roles
• Bachelor’s degree or equivalent
• Strong attention to detail, data driven, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Can work in a fast paced environment and manage multiple stakeholders at once
• Effectively manage their time to ensure customer requests are handled in timely manner 
• Efficiently communicate technical impacts to non technical audience 

Bonus points for:

• Bilingual in Spanish / English
• Degree in Workplace Safety

What we offer:

• This is a remote position besides required travel
• $90k-$100k base salary + bonus and equity. 
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off 
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• 20% off Kindbody services including fertility and family-building
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account