Account Manager, Mid-Market

The Sales Team at Loop is the engine that powers the business. As Loop evolves to realize our vision, we have added the Account Management function to cross-sell new products into our 4000+ customer base.

We’ve listed what we think you’ll be spending your time on right away. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases. 

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.

What You'll Do:

• Build relationships with mid-market merchants, identifying cross-sell opportunities, and recommending solutions or products that align with their needs to drive value and long-term partnerships.
• Consistently meet or exceed revenue targets through a strategic and consultative sales approach.
• Identify areas of opportunity to improve Account Management internal documentation/ processes (eg: SOPs, playbooks, etc.), propose solutions, and drive changes.
• Monitor and analyze key performance metrics to identify growth opportunities, improve efficiency, and help drive merchant success.
• Act as THE voice of our market, sharing insights with our marketing, merchant success and product teams so we can be exceptional at responding to market needs.
• Effectively manage pipeline, prioritize the right accounts, and create urgency.

Your Experience:

• 2-5 years in an Account Manager or Account Executive role at a B2B software company.
• Proven ability to develop and nurture long-term customer relationships while identifying opportunities for expansion or upselling.
• You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win.
• Track record of meeting or exceeding quotas through proactive account management, prioritization, and attention to detail.
• Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota.
• You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas.
• You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously.
• Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, and Google Suite.
• You thrive in rapidly changing, ambiguous, and fast moving environments.
• You have examples to share of how you’re already living Loop’s core values: Be a Human First, Clear is Kind, Go Get Results, Land the Plane, and Make Merchants Successful.

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Loop Story

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

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