Account Management Coordinator

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About The Team: 

The Account Management Coordinator role lives within the Sales Department here at Acquia. You will be working with Sales Representatives, Account Managers, and Customer Success Managers. You will be responsible for managing tasks through a ticketing system on a daily basis and will be a critical part of a team focusing on managing the operational backend of the customer lifecycle. 

As the Account Management Coordinator, you will…

• Support Account Manager’s in the process of onboarding, renewal, upsell and cross-sell efforts
• Contribution to quarterly business review preparation
• Review and validate contract entitlements for renewalsProvision and handle customer entitlements through new purchases and contract renewals
• Customer consumption tracking, reporting, and billing coordinationManagement of infrastructure change process – including scheduling, coordination, tracking, & billing in conjunction with other teams at Acquia
• Management of emergency upsize process to ensure customer success
• Working closely with Support and Operations teams to coordinate efforts to ensure customer success
• Work cross-functionally with Solutions Engineers, Sales, Finance and Legal to process requests quickly and efficientlySupport automation efforts and identify process efficiencies

What you’ll need to be successful…

• 6 months - 2 years of experience
• Bachelor's degree preferred
• Customer service oriented with a great teammate mentality and cross-group teamwork skills
• Detail oriented with strong organizational skills, follow-through, & high level of accountability
• Strong written and verbal communication skills
• Ability to prioritize multiple systems and administration at once
• Ability to work effectively within a dynamic, fast paced and constantly evolving environment
• Should be comfortable working from 2.00 PM - 10.00 PM IST hours.
• Understanding of any ticketing system like Jira or salesforce is nice to have.
  

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.