Account Executive

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

We are excited to have 2 opportunities

Account Executive - Payer

This Account Executive, US Payer role is responsible for developing and managing end-to-end strategic sales efforts for the US Payer sector. This includes achieving a targeted sales plan, prospect identification, lead development and generation, initiating sales calls, contract negotiations and facilitating complex deal closures. This role is expected to meet or exceed the sales goals established by the Company while delivering the highest standard of integrity, quality, and customer service to our clients, and land new customers in the US Payer sector.

Account Executive - Payer/CR

The Account Executive is responsible for leading the full end-to-end sales cycle, sales and account management strategy development and identifying growth opportunities in the US Payer and Clinical Reasoning territory and accounts. Clinical Reasoning includes, but is not limited to, Digital Quality Measures (DQM) for HEDIS, DQM for MIPS, Prospective Care Gaps Closures, and more.

Primary Functions

• Drive sales and close deals. Create a sales plan to target Payer accounts and identify opportunities with mutual vision for expansion and expand existing accounts with purpose. 
• Develop and manage sales and account management strategies for the US Payer and Clinical Reasoning territory and accounts to optimize successful target account selling and deal closure as well as efficiently identifying opportunities for contract growth on existing accounts.
• Generate new sales pipeline through networking and prospecting, including cold calling, as well as utilizing the internal services provided to the sales team, by the company.
• Make sales presentations to customers and prospects at all levels. 
• Build a pipeline with the key decision makers at national and regional health plans and also life and disability carriers.
• Develop and maintain in-depth technical knowledge of Smile Digital Health’s solution offerings. Identify the needs and solutions for clients or prospective clients and be able to communicate features, benefits, uses and applications, competitive advantages and business terms, etc.
• Build strong and sustainable relationships with varying levels of client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and identify opportunities for contract growth. Manage and resolve escalated customer challenges and roadblocks.
• Develop and present insightful business reviews for client’s program performance that align with strategic initiatives.
• Lead target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).
• Create the payer contracts and structures across commercial and regulated healthcare and insurance programs, that drive access for essential care services.
• Rapidly develop and maintain a strong network and deep knowledge of Smile’s products, CQL, market trends and customer environment.
• Maintain a real-time understanding of the competitive landscape to assist in configuring win-based proposals and pricing.
• Work closely with cross functional teams to source and close partnerships and deals with payers. Collaborate cross-functionally to bring key market feedback on Payer needs to Smile.
• Act as representative of Smile Digital Health at industry conferences and association meetings, etc. 

Prerequisites

• 7+ years of relevant sales experience in Healthcare provider/ payer environments with B2B software or technology sales industry experience preferred.
• Demonstrated revenue generation impact and the ability to consistently meet or exceed sales quotas and targets.
• Demonstrated experience closing 7 figure contracts in HealthTech space and building out 12-24 month strategic roadmaps for customers and prospects. 
• Strong knowledge of Healthcare provider solutions and payer functions within the US, including commercial/employer-sponsored and government plans.  
• Knowledge of how to build and contract bundled payer/provider service models that stretch across several areas such as but not limited to value based care, telemedicine, screening, and therapeutics.
• Experience with HEDIS, Care Gap closures, MIPS, and/or medical policies highly preferred.
• Ability to independently seek information, manage and respond to ambiguity, solve complex problems, align resources, and deliver results.
• Strives to develop self and others; demonstrates a high degree of self-awareness and seeks to constantly raise standards for self, direct team, and others within Smile. 
• Previous experience using software including Windows, Google Suite, SalesForce, and NetSuite, preferred. 
• Ability to travel 25-40% of the time.

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.