Application window has been extended and expected to close on 06/22/2024
At Cisco Meraki, we know that technology can connect, empower, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed team in the world, our product and technology architecture are changing the landscape of enterprise networking and making cloud-managed IT a reality.
The Product team of a leading Cisco solution (Cisco Spaces) is looking for an Account Development Specialist with experience in customer outreach, mapping solutions with customer needs, and product adoption!
- Become an expert in discovery, use case specific infrastructure requirements, & full stack Cisco Spaces value
- Understand Ideal customer profile & personas, and have the ability to overcome objections, listen, and ask critical questions to resolve customer needs
- Focus on daily and weekly direct customer engagements via various sources: recently activated, inbound requests, health report, and existing customer adoption requests
- Setup and drive calls with customers across different geographies and industries to drive use case awareness, adoption, and encourage them to try new features
- Schedule and run product demos to internal and external partners to promote product adoption and ideal customer journey.
- Ensure timely engagement with customers
- Stay abreast on deployment process, technical requirements, use cases, product improvements, and product roadmaps in order to have effective communication with customers, Account Managers and Partners
- Liaise with accounts teams, partner resellers & product sales specialists to ensure customer needs are met.
- You will be working with the Meraki Product Management team. This group owns Cisco Spaces, the world’s most powerful location cloud platform that has already digitized over 9.5 billion sq. ft. of enterprise airspace - and we are just getting started. Read more about us at https://spaces.cisco.com. As Cisco moves towards a more software focused strategy, this is an excellent time to craft the future of the wireless business by taking to market an innovative SaaS solution such as Spaces.
- Spaces growth is driven by continuous innovation and a team that pushes boundaries to drive product activation and adoption at scale.
- You’re an expert at interacting with customers in a remote / virtual environment.
- You have an ability to collaborate with ease across various internal and external teams
- You’re skilled at objection handling and meeting customer expectations
- You deliver product demos with sophisticated messaging in a confident and convincing manner.
- You are a team player, self-starter, and results oriented.
- Effective communication, persuasion, and objection handling skills
- Strong discernment with critical thinking
- Excellent analytical, time management, organizational & troubleshooting skills
- Ability to handle a high volume of appointments, and stay organized
- 2-4 years of experience in sales development/customer success/interfacing/engagement role
- Strong communication skills
- Saas Experience Preferred
- Any Bachelor's degree
- CCNA certification preferred
#LI-Remote
Compensation Range:
$94,600—$186,800 USD
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
What We Do
Cisco Meraki is a cloud-managed IT company and leader in cloud-controlled Wi-Fi, routing, and security. Our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we’ve created an unrivaled company culture for our employees—one that is collaborative, flexible, and inclusive, and provides employees with the autonomy to develop technology that’s accessible and secure for everyone.
Why Work With Us
Cisco Meraki revolutionizes how organizations deliver experiences with our intuitive platform, which is scalable for any size of company. Our exceptional culture fosters collaboration, inclusion, and flexibility, empowering employees to innovate secure, accessible technology for all.
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Cisco Meraki Offices
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Employees engage in a combination of remote and on-site work.