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The VP of Customer Success leads the Customer Success, Onboarding, and Professional Services teams to enhance customer experience and retention. They drive operational efficiency, manage a high-performing team, and collaborate cross-functionally to align customer success strategies with business objectives, while also fostering a culture of innovation and development within the team.

This role involves managing and expanding accounts in the SaaS sector, focusing on customer retention and revenue growth. Responsibilities include developing cross-functional relationships, managing contracts and negotiations, and collaborating with onboarding teams for customer satisfaction. Successful candidates will showcase strong sales experience and communication skills, particularly in digital advertising and account management.