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The Strategic Customer Success Manager will build relationships with key stakeholders, guide clients in product adoption, develop account plans, oversee large-scale deployments, and implement customer success strategies while mentoring junior team members.
As a Senior Revenue Operations Manager, you will work closely with US Enterprise Sales and Customer Success leadership to drive strategy, facilitate data-informed decision-making, and enhance business alignment and KPIs. Your role involves leading business reviews, forecasting, and analyzing pre-sales and post-sales funnels to identify opportunities and gaps.
The Customer Experience Advocate will support customers across various channels, empower them to utilize monday.com effectively, collaborate with technical teams, and create documentation. Responsibilities also include conducting webinars and demos, providing advice on new features, and ensuring a positive user experience.