Search the 2 jobs at January

The Support Specialist will handle inbound communications from borrowers, addressing account needs and ensuring customer satisfaction. Responsibilities include managing calls, emails, and texts, utilizing ZenDesk for documentation and issue resolution, and contributing to process improvement in the contact center. The role requires excellent communication and negotiation skills, with an emphasis on empathy and respect.

The Collections Specialist will make outbound calls to borrowers to assist with debt resolution and oversee internal collection efforts. Key responsibilities include managing call volume, enhancing contact center processes, and maintaining compliance with regulations.