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Fintech • Mobile • Payments • Social Impact • Financial Services
The Support Specialist will manage inbound communications from borrowers via phone calls, emails, and texts, ensuring their account needs are addressed. Responsibilities include documenting communications using ZenDesk, improving contact center processes, and maintaining compliance with financial regulations. The role necessitates empathetic communication skills and a record of high performance in customer service.
Fintech • Mobile • Payments • Social Impact • Financial Services
The Support Specialist will manage inbound communications from borrowers, assisting with account needs and improving collection strategies. Responsibilities include using ZenDesk to document issues, provide resolutions, and facilitate payments. The role requires excellent problem-solving skills in a high-volume setting while adhering to regulatory guidelines and customer service excellence.
Fintech • Mobile • Payments • Social Impact • Financial Services
The Support Specialist will handle inbound communications from borrowers, addressing their account needs and improving contact center processes. Responsibilities include documenting problems via ZenDesk, negotiating effectively, and adhering to regulatory protocols while managing high call volume.