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Engage with customers to resolve technical support requests, reproduce technical issues, lead demos, participate in product conversations, and specialize in Datadog products. Must have 2+ years of SaaS technical support experience, familiarity with Zendesk, Jira, Confluence, and Linux, strong troubleshooting skills, programming knowledge, and client-centric approach.
As a Security Advocate specializing in Application Security at Datadog, you will create content to establish Datadog as a leader in DevOps, Monitoring, Observability, and Security. You will collaborate with open-source contributors, demonstrate attack and defense techniques, and mentor and develop security stories within the organization.
Join Datadog as a Technical Escalation Engineer 2 in a hybrid workplace environment. Responsibilities include developing technical knowledge, investigating customer escalations, leading technical calls, building documentation, and collaborating with Engineering and Product teams. Ideal candidates are self-motivated critical thinkers with previous technical experience and customer-facing skills. Must have 2+ years of experience in multi-channel technical support at a SaaS company.
