Search the 4 jobs at Cockroach Labs

The Senior Customer Success Manager will act as a trusted advisor, ensuring an exceptional customer experience with CockroachDB. Responsibilities include onboarding customers, driving adoption, identifying training needs, managing customer relationships, and collaborating with sales and support teams. The role requires program management skills and an understanding of database technologies to address customer needs effectively.

Deliver outstanding instructor-led training experiences for a leading distributed SQL database company. Become a credible expert in CockroachDB products and collaborate with teams to develop engaging training materials. Continuously improve courses and support new product features.

As a Staff Enterprise Architect, you'll provide technical guidance to customers on CockroachDB, helping them modernize legacy SQL applications and implement new solutions. Your role includes driving adoption, educating customers, and developing best practices to enhance the Customer Success Program.

The Senior Technical Support Engineer will provide exceptional customer service and technical support for CockroachDB users, develop deep expertise in the product, enhance support processes, and collaborate with other departments to improve offerings. The role involves problem-solving, mentoring, and contributing to documentation efforts.