In the subscription-based entertainment world we live in today, streaming services know that a customer’s first experience on their platform can mean the difference between a lifelong customer and a quickly canceled free trial. For the team behind the streaming service Philo, a strong first impression matters as much in the workplace as on a digital screen.
As a recruiter at Philo, Alexis Fagin has had the opportunity to experience Philo’s thorough and welcoming onboarding process from both sides. As a new hire, her experience was so positive that it helped assure Fagin she had found the right place to be — confidence she hopes to inspire in others who join the Philo team.
Fagin credits the palpable passion and collaborative spirit from teammates for helping her feel secure in growing her career at the streaming company.
“I knew I had made the right choice to join during my first team sync,” said Fagin.
According to Fagin, joining the Philo team includes an individualized onboarding and training experience paired with a highly supportive, cross-functional team that values transparency in decision-making. These elements helped Fagin quickly feel like a valued colleague early. Empowered by Philo’s onboarding experience, she now looks forward to finding new opportunities to make an impact as a core member of the team.
Built In spoke with Fagin to hear how her onboarding experience with Philo set the tone for a constructive and well-supported career.
What was the onboarding process like for you at Philo?
The onboarding process was seamless and incredibly engaging, making it easy to get up to speed quickly. The team’s clear communication and personalized approach made the experience efficient and enjoyable. My favorite part was the interactive training sessions. They were informative and a great way to connect with the team and understand the company culture firsthand.
What pleasantly surprised you after you joined?
After joining, I was surprised by the strong sense of community and collaboration. Philo truly prides itself on cross-functional work. Everyone genuinely supports each other, making it easy to feel like a valued part of the team right away.
The level of transparency and open communication was also refreshing — it’s clear that leadership truly values input from all levels.
When did you know you made the right choice to join the Philo team?
The energy, passion and collaboration everyone had for their work was infectious. It became clear that this wasn’t just a place to work — it was a place where I could grow, contribute meaningfully and be part of something bigger.
“It became clear that this wasn’t just a place to work — it was a place where I could grow, contribute meaningfully and be part of something bigger.”
How have you hit the ground running since you joined, and what are you most excited to accomplish over the next quarter or year?
Since joining, I’ve hit the ground running as a sourcer and now recruiter by building strong pipelines, identifying top talent and collaborating closely with hiring teams to meet critical hiring needs. I’ve quickly adapted to the company’s processes and culture, allowing me to make an immediate impact.
Over the next year, I hope to refine my strategies, expand my network and contribute to building a world-class team that drives the company’s success.
What aspect of your professional growth are you most excited to evolve?
I’m most excited to evolve my strategic thinking and relationship-building skills, particularly in sourcing and recruiting top-tier talent. Developing a deeper understanding of industry trends and honing my ability to identify and attract candidates who align perfectly with our company’s vision will be key. I’m also eager to grow as a mentor and collaborator, contributing to a culture of learning and innovation.
