Technical Writer

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Technical Writer III at JPMorgan Chase within the Corporate Sector, specifically the Engineer's Platform & Integrated Experience team, your role involves being a key member of an agile team, tasked with designing and delivering top-tier technology products in a secure, stable, and scalable manner. Your responsibilities include implementing vital technology solutions across a range of technical areas within different business functions, all in support of the firm's business objectives.
Job responsibilities

• Create and curate documentation for our Platform and Products, including conceptual overviews, task-based guides, API definitions, and tutorials.
• Work closely with Product and Engineering across various teams to gain deep understanding of the products and services we offer.
• Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
• Research, create, and maintain documentation templates that adhere to organizational and legal standards.
• Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
• Push forward new ideas on how to create, deliver, author, and interact with technical content.
• Define standards and processes for creating and publishing external documentation.
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• You love to make hard things easy to understand. You are curious and eager to learn. You are experienced and eager to teach.
• You are creative and collaborative. You are comfortable with a certain level of ambiguity. You have high confidence and a low ego.
• High level of autonomy and accountability. Culture-heavy, process-light.
• Superb written communication skills, with strong attention to detail and quality.
• Proven experience as an effective technical writer, able to communicate technical concepts clearly and precisely.
• Ability to quickly learn and understand complex subject matters and to describe them in clear, simple language.
• Experience documenting customer facing APIs
• Experience in writing product documentation, manuals, guides and tutorials for various audiences.
• Proven experience working closely with Design, Product and Engineering to define content structure and creating visuals and diagrams.

Preferred qualifications, capabilities and skills

• Ability to work in a fast-paced, dynamic environment.
• Ability to teach others and share knowledge. We are looking for team players. We want you to coach other team members & developers on documentation standards & best practices
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
• Ability to see the long term. We don't want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
• Comfortable working within a geographically distributed team.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.