Role Description
The Account Manager role is responsible for the success of Dropbox’s existing customers by developing trusted relationships within accounts, creating new opportunities via Dropbox’s portfolio of products, and driving revenue retention. We are looking for collaborative and highly engaged Account Manager to drive revenue growth across a set of existing customers and own the customer relationship. If you are a strong communicator, have ownership mindset, and enjoy building relationships with your customers, then we invite you to apply.
Responsibilities
Sales Capability
- Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and up-sell/cross sell of the entire DBX solution set
- Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
- Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities.
- Prospect heavily within your install base of accounts and create net new sales pipeline
Business/Commercial/Account Management
- Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer organization
- Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders
- Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts
- Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
Product/Technical
- Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business
- Support and drive customer understanding of and appreciation for the Dropbox product roadmap
- Be the voice and champion of the customer to the product team and other cross functional organizations.
- Become a strong technical product expert through training and deep utilization of Dropbox core products
General
- Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close
- Develop a thorough understanding of Dropbox products and maintenance contracts
- Manage, track, and report sales activities and results using Salesforce
Requirements
- 4+ years experience in a closing sales role
- Prior experience selling into IT
- Former BDR experience
- Commercial Acumen
- Certified sales methodology training
- Collaborative and Highly Engaged approach
- High level of self-motivation
- Exhibit a can-do attitude and a willingness to go the extra mile to accomplish tasks and overcome obstacles
- Ability to approach projects with enthusiasm, determination, and a solution-oriented mindset
- Strong SaaS Technical acumen
- Working knowledge of MS Office Suite (Word, Excel, and PowerPoint) & G-Suite
- Knowledge of Salesforce.com and Slack
- Bachelor's Degree or equivalent required
- Capability to work in a Virtual First environment
- Consultative selling experience in growing existing accounts
- Strong negotiation and prospecting skills
- Customer Oriented, Problem-solving & analytical mindset
- Embraces challenges as opportunities
- Strong Track record of meeting sales objectives such as quota and productivity requirements
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2
$142,000—$192,000 USD
US Zone 3
$126,100—$170,700 USD
What the Team is Saying
What We Do
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.
Why Work With Us
Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.
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Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
